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You only get the £5 free credit if you got the SIM from another member.
If you ordered directly from giffgaff then you don't get the £5
Click the image below for a free giffgaff sim plus £5 free credit
It does turn up.. eventually!
Remember to purchase a goodybag with that tenner as well! (if you need to that is)
Are you sure you are entitled to the free £5.00?
I made the mistake myself of ordering my sim directly from the website and didn't get it!