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free minutes

Started by: sueed
On: 08/04/2016 | 16:08
Replies: 11
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by: sueed
on: 08/04/2016 | 16:08

I always purchase a 5.00 goodbag and have received minutes when some one calls me that is not on the giffgaff network. (I receive a text message when conversation has finished). These free mi utes seem to have stopped-no text messsge received since I last topped up, can anyone help me rectiy this please?

 

Message 1 of 12
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by: leenaliaquat69
on: 08/04/2016 | 16:10
Hi yes the goodybag has changed and you will no longer get extra minutes when someone calls you from another network. But the minutes included in the goodybag have been increased to 125
Don't forget to leave best answer if helped Smiley Happy
Message 3 of 12
by: mcilwraith
on: 08/04/2016 | 16:09

the free minutes stopped on 23rd of march

Message 2 of 12
by: leenaliaquat69
on: 08/04/2016 | 16:10
Hi yes the goodybag has changed and you will no longer get extra minutes when someone calls you from another network. But the minutes included in the goodybag have been increased to 125
Don't forget to leave best answer if helped Smiley Happy
Message 3 of 12
by: davidj63
on: 08/04/2016 | 16:11

You will need a time machine.  The Hokey Cokey was replaced by the £5 gooodybag on March 23rd and all new orders will be supplied with that.

Message 4 of 12
by: sueed
on: 08/04/2016 | 16:12
Thanks for your help. I wasn't aware of the change.
Message 5 of 12
by: eddie2901
on: 08/04/2016 | 16:14
Hi still good value but if you can use whatsapp on free wifi to make calls and messages but turn off data roaming and cellular data when not needed good luck
Get a free giffgaff Sim
Message 6 of 12
by: sloz
on: 08/04/2016 | 16:14
It was announced here

https://community.giffgaff.com/t5/Announcements/Simplicity-Update/td-p/18253747

It was changed at midnight on the 22nd March
Get a free giffgaff Sim
Message 7 of 12
by: ianstanton6
on: 13/04/2016 | 11:11

I just came on to ask the exact same question os the original poster.

 

I don;t recall seeing the anouncement either, though I don't read all emails.

 

That's a bit rubish that you don't get free calls anymore. I used to get the £5 goodybag specifically because people phone me for ages. I hardly ever used up all my minutes either.

Message 8 of 12
by: kemila
on: 25/04/2016 | 14:46

Look at the reasons given for this option no longer being available;

 

"Not only can this feature make it complicated to track your remaining minutes allowance",..... So reading the text after each call recieved was too difficult?

 

"....it also makes it difficult to communicate the offer to new members."

The quality of an idea and the quality of communicating an idea are two seperate things.

 

"......we found the majority of members don’t benefit from these additional minutes."

Giff Gaff offers a number of options, the "majority" will only use the most popular one. The vast majority of options will not be used by the majority of people. It would be mathamatically impossible for it to be otherwise.

 

I can't stand it when companies provide an inferior service and word it in a way that suggests that it's to the consumers advantage. Disingenuous at best.

Message 9 of 12
by: johnkirkpatrick
on: 04/05/2016 | 14:11
Thanks for not letting me know that you have changed you're rules.
Message 10 of 12