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fuming about gigabag purchase

Started by: shanida
On: 11/01/2014 | 08:02
Replies: 11
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by: shanida
on: 11/01/2014 | 08:02

i recently ran out of data on my phone, so i thought by purchasing a gigabag i could buy more data...to use now, how wrong was i? i cannot use this new data until my goodybag expires on the 20th of this month, now i will not be able to get my free texts and calls from the 20th (i usually top up with a £10 goodybag), i thought i would be able to use my gigabag now and then be able to purchase my usual goodybag on the 20th, is there any way i can turn this around?

 

many thanx in advance x

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by: yusufchowdhury
on: 11/01/2014 | 08:05
As this is to do with money, you're going to have to contact the agent, admin behind everything like this, give your problem in the best detail so they can help in the best way, good luck solving your problem!
Link to Agent: http://giffgaff.com/boiler-plate/contact
Get a free giffgaff Sim
Message 4 of 12
by: natty88
on: 11/01/2014 | 08:04
M8 goody bags last one calendar month if you use up before that you pay from credit you can request to cancel the qued one via an agent tho
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Message 2 of 12
by: ajenno
on: 11/01/2014 | 08:04
Contact an agent https://giffgaff.com/support/ask

Ask them to cancel the queued gigabag
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Message 3 of 12
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by: yusufchowdhury
on: 11/01/2014 | 08:05
As this is to do with money, you're going to have to contact the agent, admin behind everything like this, give your problem in the best detail so they can help in the best way, good luck solving your problem!
Link to Agent: http://giffgaff.com/boiler-plate/contact
Get a free giffgaff Sim
Message 4 of 12
by: pwei94
on: 11/01/2014 | 08:10
Maybe go for the £12 bag next month
Message 5 of 12
by: essie112mm
on: 11/01/2014 | 08:11

Providing you contact an agent 24hours+ before the gigabag starts you'll be able to cancel it and then buy the goodybag you want to queue http://giff.ly/agentscancelqueued

 

Please note : even if part of a goodybag allowance has run out you can never buy another ro have more than one running at the same time. You'll have to use PAYG credit now for data at a reduced rate of 2p/MB until the goodybag finishes

27/08/2017
My @mentions are turned OFF
Message 6 of 12
by: shanida
on: 11/01/2014 | 08:12

i was thinking that myself, thankyou x

Message 7 of 12
by: lisandrocamara
on: 11/01/2014 | 08:12
Hi Shanida,

Im sure you will be able to get it write next time. Make one payment when you select a goodybag and wait until you get a sms back or contact giffgaff here.

Many thanks Lisandro
Message 8 of 12
by: shanida
on: 11/01/2014 | 08:13
thanx guys, you've all helped loads x
Message 9 of 12
by: 1hale
on: 11/01/2014 | 08:14
https://giffgaff.com/support/ask/cancel_queued_goodybag

Visit above link to get the gigabag cancelled and refunded.

Note that when using an active goodybag or gigabag and you run out of data you can top up with credit only and pay a special price of 2p per MB until the bag runs out.
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Message 10 of 12