Knowledge Base
Community

getting riped off

Started by: tgsniper
On: 18/01/2019 | 10:45
Replies: 4
Reply

Highlighted
by: tgsniper
on: 18/01/2019 | 10:45

I top up 25£ and it only gave me 24.99 cud not by the goody bag I wotid  then  it took the rest of Mt cash trying to call giffgaff  with no ancer so you have stolen 5 and 1p of me there is no one to contact to resolve the problem  it's discussing  that you have to steal of you customers 

Message 1 of 5
by: danhamman
on: 18/01/2019 | 10:47

@tgsniper wrote:

I top up 25£ and it only gave me 24.99 cud not by the goody bag I wotid  then  it took the rest of Mt cash trying to call giffgaff  with no ancer so you have stolen 5 and 1p of me there is no one to contact to resolve the problem  it's discussing  that you have to steal of you customers 

Speak to an agent for account issues - they will offer to replace the missing pennies as goodwill:
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...


Allow 24 hrs for a response, but usually much quicker.

Replies can be found here:
https://giffgaff.com/support/questions

.:.
Message 2 of 5
by: giffgaff20147
on: 18/01/2019 | 11:08

@tgsniper

Helo first whoever you called was not giffgaff as it’s all online no phone numbers so giffgaff did not rip you off for that sadly it’s a scam 

the missing 1p happens a lot mainly due to you having no active goodybag and leaving data turned on ,

thats not a problem giffgaff would add that back on for you 

 

if you would ike to contact agents they may refund you but it’s upto them ,

contact the agents on this link to sort your problem out they can see what happened https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Something-else/form/
 
Agents can take upto 24 hours to reply but are normally quite quick.
https://giffgaff.com/support/questions

 

Message 3 of 5
by: dmgipad001
on: 18/01/2019 | 11:11

Just follow this link https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba... and they will try to help you, it can take upto 24 hours to respond depending on the nature of the query and how busy people are.

Message 4 of 5
by: freedmaniac
on: 18/01/2019 | 11:54

@tgsniper

 

"Ripped off", "stolen" - really?

These are not realistic suggestions. Why not just write to an agent who can probably sort it without any fuss?

 

Please remember that you cannot call giffgaff, so any number you find will be wrong or a scam.

Message 5 of 5