Knowledge Base

getting started with giffgaff

Started by: maxhikorski
On: 07/12/2018 | 12:07
Replies: 3

by: maxhikorski
on: 07/12/2018 | 12:07

I was with Tesco Mobile. I have been given a PAC code by them. Giffgaff sim arrived okay. Activates okay. New sim inserted okay. Phone (Moto E) says 'Network locked - emergency calls only'. I have not been prompted to put in my PAC code at any point. Giffgaff offers a list of hundreds of Motorola phones, none of which seems to be mine. Phone asks for 'Sim network unlock pin', is this the same as my sim activation code? Or is this my PAC code? Help gratefully received.

Message 1 of 4
by: danhamman
on: 07/12/2018 | 12:08

Once you have a fully active giffgaff SIM, port-in with your PAC here:


PS. best to leave it 24 hrs after activation before trying this



Message 2 of 4
by: maverick77_uk
on: 07/12/2018 | 12:11


It sounds like your phone is locked to your old (Tesco) network. For a phone to work on giffgaff, it needs to be unlocked, or locked to O2. Phones locked to any other network won't work.

You either need to get the phone unlocked by Tesco - ask them on the phone, they may just give you a code depending on how long you were with them), or get it unlocked at a phone shop / stall.

As for the PAC code, wait until the phone is up and running with your new (temporary) number, them type your PAC code in here:

Where it says "Keep my number"

Get a free giffgaff Sim
Message 3 of 4
by: maxhikorski
on: 07/12/2018 | 19:02
I've taken some advice, which is that 'SIM network unlock pin' is actually the PUK code given by Giffgaff. I've found this in my profile, and have entered it onto my phone with no joy; it has been rejected. What do I do now?
Message 4 of 4