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giffgaff agents

Started by: emilysymcockweir
On: 20/02/2012 | 19:34
Replies: 16

by: emilysymcockweir
on: 20/02/2012 | 19:34

What I want to know is what training a giffgaff agent undergoes as from what I have read there seems be be a bit of confusion as to if  they can even read as I asked a simple question and was told one thing then read in the T&C the totally opposite so if anyone can answer this question because  think with my limited knowledge I could do the job of a giffgaff agent it seems they just copy and paste answers and you have to wait 24-48 hours for an answer by the sounds of it i bet giffgaff agents work from home and meet once a month in a pub

Message 1 of 17
by: john1960
on: 20/02/2012 | 19:35

it depends on the nature of your problem.

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Message 2 of 17
by: darrenpainter
on: 20/02/2012 | 19:37

agents are not directly employed by giffgaff, they work for an outsourced company called Firstsource in Ireland, so they might like the odd guiness Smiley Happy


Impossible for us as members to know exactly what their training for giffgaff specific issues is, but I would assume they have a standard call centre background using scripts in many cases 

Message 3 of 17
by: giffgaff_1
on: 20/02/2012 | 19:38
I agree they dont seem to read the question.
Message 4 of 17
by: bonusball
on: 20/02/2012 | 19:40

This is stage one of training lol.



Message 5 of 17
by: incredibleman
on: 20/02/2012 | 19:41
yep they are pretty stupid
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Message 6 of 17
by: ayesha_uk23
on: 20/02/2012 | 19:41
I agree too
Message 7 of 17
by: leeze
on: 20/02/2012 | 19:43
I'd jump at a Giffgaff job. I'd do way much better as I actually believe in the network and the community involved in it.
HTC sensation (Android Pro & newbie helper) (twitter - @Miss_leeze)

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Message 8 of 17
by: giffmeister
on: 20/02/2012 | 19:43

and this is the finished article after full training


Father Ted's Agents

Message 9 of 17
by: emilysymcockweir
on: 20/02/2012 | 19:46 edited: 20/02/2012 | 19:49

lol that's funny as well u know Smiley Very Happy

wonder if a giffgaff agent will reply to this and defend themselves


Message 10 of 17