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giffgaff charged me why?

Started by: inammy65
On: 13/01/2012 | 17:16
Replies: 30

by: adsb
on: 13/01/2012 | 17:35

The possibilities are:


1/.  You texted a Giffgaff number, and were charged -  that's a fault which we need to report


2/.  You texted a non-Giffgaff number, and were charged - that's intentional


So you need to check whether the number you texted is actually on Giffgaff.  Your friend could be like me and have 2 mobile phone numbers - and I don't give out my Giffgaff number (because it's used for an important private purpose).


Message 21 of 31
by: zcbmm
on: 13/01/2012 | 18:02
a text cost 6p
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Message 22 of 31
by: matt3
on: 13/01/2012 | 19:07
Hi I'm assuming u topped up with credit which will charge at giffgaff standard tariff (6p for txts) You need to select a goodybag 10 pound one on the topup page and select the checkbox 'buy from credit'. Then u will get free txts
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Message 23 of 31
by: rakel13
on: 13/01/2012 | 19:09

contact an agent if he is on gg and they will sort it

Please give me Kudos if I have helped you out Smiley Happy
This is to the left of the post under my name, where the star icon is
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Message 24 of 31
by: leighp
on: 13/01/2012 | 19:13

you need to covert credit into a goodybag

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Message 25 of 31
by: murrayw17
on: 13/01/2012 | 19:27
You need to purchase a goodybag : )
If I helped then click on the little kudos star on the left of the post please : )

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Message 26 of 31
by: faheema369
on: 13/01/2012 | 19:28 edited: 13/01/2012 | 19:29

you have to buy a goodybag for it otherwise they will use your credit.

Help others also help yourself!
Kudos=Being Helpful Smiley Happy
Message 27 of 31
by: annisa195
on: 13/01/2012 | 19:30
If your friend is on giffgaff, the text should have been free. If he isn't then you've been charged. To get free texts/calls you'll need to activate a goodybag of your choice. To get your 6p back, contact an agent who will put the credit back into your account.

Hope this helps, give kudos if it does Smiley Happy
Message 28 of 31
by: becky77
on: 13/01/2012 | 19:34
Was your friend on giffgaff?
And you'll ned to purchase a goodybag
kudos me if i helped
Message 29 of 31
by: jordanblack68
on: 13/01/2012 | 19:37
If he's on giffgaff. Shouldn't cost anything.
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Message 30 of 31