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giffgaff took my twice account

Started by: tr71970
On: 12/02/2019 | 15:48
Replies: 5
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by: tr71970
on: 12/02/2019 | 15:48

hello i check my bankstament  on Jan 30th they took twice on my account 12 pound ? why ?

 

 

please refund 12 pound thanks you 

 

Adrian

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by: ellebae
on: 12/02/2019 | 15:48
Hi Please check your payment history to verify whether two payments were indeed processed: https://giffgaff.com/profile/payment-details
Scroll down to My order history
contact an agent on this link
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...
Hopefully they will get onto your problem soon as possible
for replies from agents
https://giffgaff.com/support/questions
Hope this helps you
Please remember to select "Best Answer" and give thanks to those who helped by clicking Kudos!
Message 2 of 6
by: ellebae
on: 12/02/2019 | 15:48
Hi Please check your payment history to verify whether two payments were indeed processed: https://giffgaff.com/profile/payment-details
Scroll down to My order history
contact an agent on this link
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...
Hopefully they will get onto your problem soon as possible
for replies from agents
https://giffgaff.com/support/questions
Hope this helps you
Please remember to select "Best Answer" and give thanks to those who helped by clicking Kudos!
Message 2 of 6
by: dazoo
on: 12/02/2019 | 15:55

Hi  @tr71970

 

On a goodybag or credit  been added to account that did not request then contact giffgaff about a refund >> https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

Get a free giffgaff Sim
Message 4 of 6
by: samst55
on: 12/02/2019 | 15:56


TO CHECK YOUR PAYMENTS HISTORY
Link here>> https://giffgaff.com/orders/history
check if topup is showing. view details will show how these payments were made.

Please check out your payment details page here http://www.giffgaff.com/profile/payment-details to see if you haven’t accidentally setup a recurring goodybag and/or auto top up. If you have please disable them.

IF YOU STILL have issue with overcharging Get in touch with an agent
Credit/debit card or PayPal overcharging
*** DIRECT LINK TO CONTACT AN AGENT ***
AGENT Link here>> https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...
EXPLAIN what has happened in allocated box and request a refund.
Agents are available from 8am till 10pm 7 days a week.

NOTE: If your purchase was done by a Credit or Debit Card make sure you have your bank details stored so that they can refund it back to your bank.
PLEASE allow up to 3-5 days to receive the payment back to your bank.

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