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gigabag

Started by: babycakes6980
On: 26/08/2015 | 16:04
Replies: 5
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by: babycakes6980
on: 26/08/2015 | 16:04
Im new to giffgaff and somehow managed to buy the wrong goodybag..... i have the £7.50 gigabag that i would really rather not have.... it starts on the 29th and would much rather a goodybag with calls and texts too..... can anyone please help with how to solve this?
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by: jamesgunn07
on: 26/08/2015 | 16:04
Hi,

You need to contact an agent. Agent’s are employed by giffgaff and can help you if members cannot help you. They can also help you with account or private problems.

You can contact an agent here https://giffgaff.com/support/ask
Please allow up to 24 hours as agents take up to 24 hours to reply.

The messages from agents will appear here when they have replied to your query
https://giffgaff.com/support/questions

Hope this helped! Smiley Wink
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Message 2 of 6
by: jamesgunn07
on: 26/08/2015 | 16:04
Hi,

You need to contact an agent. Agent’s are employed by giffgaff and can help you if members cannot help you. They can also help you with account or private problems.

You can contact an agent here https://giffgaff.com/support/ask
Please allow up to 24 hours as agents take up to 24 hours to reply.

The messages from agents will appear here when they have replied to your query
https://giffgaff.com/support/questions

Hope this helped! Smiley Wink
Get a free giffgaff Sim
Message 2 of 6
by: mcilwraith
on: 26/08/2015 | 16:05 edited: 26/08/2015 | 16:06

cancel queued goodybag or gigabag
http://giff.ly/agentscancelqueued
agents are usually quick to answer but they can take up to 24 hours

when you get the credit buy the correct goodybag

Message 3 of 6
by: mathew40
on: 26/08/2015 | 16:06
Hi there @babycakes6980
If you would like to cancel your queued goodybag,simply click onto the link below ,and put the name of the unwanted goodybag in the box,then just choose the way that you would like your refund to be given.

https://giffgaff.com/support/ask/cancel_queued_goodybag

Please also check out this link http://community.giffgaff.com/t5/News-Announcements/Introducing-Early-Re-purchase-on-Goodybags-and-G...
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Message 4 of 6
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by: rayhoo
on: 26/08/2015 | 16:12

babycakes6980 wrote:

Im new to giffgaff and somehow managed to buy the wrong goodybag..... i have the £7.50 gigabag that i would really rather not have.... it starts on the 29th and would much rather a goodybag with calls and texts too..... can anyone please help with how to solve this?

Hi, welcome to the giffgaff community.

 

You can ask an agent to remove the queued goodybag for you here http://giff.ly/agentscancelqueued and they will re-credit your account for you. You'll then be able to buy the one you want.

Message 5 of 6
by: adam0703
on: 26/08/2015 | 16:39
You will need to contact an agent
Message 6 of 6