Knowledge Base


Started by: elchafo
On: 23/09/2013 | 18:03
Replies: 26

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by: nataliecostelloe
on: 12/07/2014 | 17:50
Ridiculous that if you run out of minutes or Internet you have to wait & then are stuck. Can't use your phone basically!! Changes need put in place. End up losing people! I have topped up and now realised it won't come into action untill the 24th July!! & changing my number etc is hassle just to be able to use my phone. Can you please activate my good bag early. I have paid £15 and still sat here now stuck??? Thanks
Message 21 of 27
by: dawnrosie
on: 16/07/2014 | 22:01

well this is frustrating, ive just added a gigabag to my account and now on reading find out i cant use it till the middle of next month and then i wont be able to make phone calls, i was assuming the gigabag would be in addition to my goody bag so i could carry on using my phone and then teather to my laptop when i wanted to and that it would come into effect immediatly. Ive already had problems with signals this past month and had to order a replacement sim and now this, not very happy at all! Now what am i supposed to do?

Message 22 of 27
by: w69d
on: 16/07/2014 | 22:13
hi @dawnrosie

you could always get the Q'ed gigabag cancelled by an agent and just add a topup only (so it's airtime credit added )

extra data will be 2p per MB until your Goodybag expires

Please note agent can take 24 hours to reply but it might be much quicker

You can see the agents replies by clicking this direct link
Message 23 of 27
by: dawnrosie
on: 16/07/2014 | 22:26
how long does a single mb last if im just browsing the web i wonder?
Message 24 of 27
by: w69d
on: 16/07/2014 | 22:29
hi again , depends if it's mobile view or full desktop view (and with pictures or without pictures)

but one page could be 1mb
Message 25 of 27
by: dawnrosie
on: 16/07/2014 | 23:31
ok tks, ill have to try and sort this out tomorrow, tks for your help
Message 26 of 27
by: densgems
on: 07/04/2015 | 21:28

Looks like you have to have two accounts which i didnt know myself, just assumed i could order a goody and gigabag, so im learning too! Have been considering a gigabag for my laptop. Therefore I would have to open a second account to also run a gigabag.

Message 27 of 27