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goody bag and top up

Started by: spicymorgan
On: 30/11/2018 | 16:07
Replies: 8
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by: spicymorgan
on: 30/11/2018 | 16:07

hi i put voucher in to top up and buy a goodybag ,a £10 one,but by mistake ive put in voucher number for goodybag how do i fix this please as i need my mobile topped up

Message 1 of 9
by: natty88
on: 30/11/2018 | 16:12

@spicymorgan when you top up and need a goody bag you must exchange that credit for goody bag Via here buy goody bags from credit http://bit.ly/kbggbagfromcredit

or call 43430 option two to buy goody bags and follow prompts given to exchange your airtime credit for goody bag 

 

also if your using recurring goody bags switch of here firstly http://giffgaff.com/profile/payment-details 

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Message 2 of 9
by: spicymorgan
on: 30/11/2018 | 16:15
yes but i gave voucher number for goody bag instead of using voucher number to top up first so how can i fix this please 7850719695551369 this is my voucher number you can check it
Message 3 of 9
by: defraybo2
on: 30/11/2018 | 16:17 edited: 30/11/2018 | 16:18

His we can't check voucher numbers but I can tell you if you contact an agent and explain the problem your goody bag will be reverted to credit try not to use any of the goody bag until this is done.

@spicymorgan

TO CONTACT AN AGENT
https://giffgaff.com/support/ask

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Message 4 of 9
by: spicymorgan
on: 30/11/2018 | 16:23
i have already done this but nobody has contacted me
Message 5 of 9
by: jfc1951
on: 30/11/2018 | 16:25 edited: 30/11/2018 | 16:26

@spicymorgan wrote:

yes but i gave voucher number for goody bag instead of using voucher number to top up first so how can i fix this please 7850719695551369 this is my voucher number you can check it

@spicymorgan if you redeemed the voucher for a goodybag, then you should have a goodyag. That is, by far, the best way to buy a goodybag  i.e. without adding credit then purchasing it.

 

Did the purchase fail? Check your Order History at   https://giffgaff.com/orders/history

 

Check your dashboard   at https://giffgaff.com/dashboard

 

Does the goodybag show there?

 

EDIT have I misunderstood, Did you not want a £10 goodybag?

"Never attribute to malice that which is adequately explained by stupidity." - Hanlon's Razor

Message 6 of 9
by: spicymorgan
on: 30/11/2018 | 20:27
yes i do want a £10 goodybag please thats what ive been trying to explain
Message 7 of 9
by: spicymorgan
on: 30/11/2018 | 20:29
i meant to top up £10 first to buy a goodybag ,but by mistake i bought a goodybag first and now it wont accept my voucher number to top up
Message 8 of 9
by: smithster225225
on: 30/11/2018 | 20:33 edited: 30/11/2018 | 20:34

@spicymorgan wrote:

i meant to top up £10 first to buy a goodybag ,but by mistake i bought a goodybag first and now it wont accept my voucher number to top up

If you have already used the voucher to buy a goodybag, then your voucher is now invalid.

 

So you now have a £10 goodybag but you want £10 credit instead?

 

Ask an agent -

 

Please use this link to contact an agent in regards to account enquiries -

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

Allow 24 hrs for a response, but usually much quicker.

Replies can be found here:
https://giffgaff.com/support/questions

Thanks

Don't forget to AWARD BEST ANSWER Or give Kudos to members that helped!
Message 9 of 9