Knowledge Base

goodybag recurring before expiry time

Started by: tr1067
On: 21/01/2019 | 22:25
Replies: 3

by: tr1067
on: 21/01/2019 | 22:25

hi why does my goodybag recurr before midnight and lose me mins,thank you Tom

Message 1 of 4
by: natty88
on: 21/01/2019 | 22:31

@tr1067 recurring goody bags are updated anytime from 9pm for next one as there done manually it takes longer hope that helps explain 

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Message 2 of 4
by: sloz
on: 21/01/2019 | 22:32
Hi, giffgaff need this period before midnight to proccess the thousands of expiring and starting goodybags each evening
They can't proccess them all in a small period of time just before and after midnight

Recurring goodybags can switch over anytime after 9pm
And queued goodybags anytime after 10pm
(the 1 hour difference is a reflection of the greater number of recurring goodybags

So you need to regard the 9pm or 10pm switch over times as the real expiry point

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Message 3 of 4
by: giffg13075
on: 21/01/2019 | 23:14
My goodybag specifically said expiry 23:59 and I had 6GB left that I wanted to use up. It is not acceptable to suddenly find that I am using the new goodybag contrary to the contractual agreement. If you want to start switching them before 23:59 then you need to make sure I start the data doesn't actually start being reduced until the agreed midnight start time.
Message 4 of 4