Knowledge Base


Started by: zofia1960
On: 28/03/2018 | 17:54
Replies: 1

by: zofia1960
on: 28/03/2018 | 17:54


I bought giff gaff sim card and activeted it. Then I chose goody bag 15 pounds 23.03.2018, i transferred number from o2 to giff gaff and i do not have 15 pounds.... where they are? is it possible that they left on "old" giff gaff number(before transfer)? I have confirmation that i paid and I have email that next payment will be in April, should I buy new goodybag now or top up?


Message 1 of 2
by: figment_uk
on: 28/03/2018 | 17:57



Your balance will be £0 because you bought a goodybag which is not the same.  

Please dial 43430, option 2.  Make a note of all of the figures and dates, and post the info here. 

Join giffgaff during May 2019 for a chance to win goodies worth around £2500. Order a SIM now using the link below

Message 2 of 2