Knowledge Base


Started by: andyakasteeley
On: 28/07/2015 | 18:53
Replies: 4

by: andyakasteeley
on: 28/07/2015 | 18:53
I have just topped a new sim up with voucher and it wont let me choose a goodybag why is this
Message 1 of 5
by: bengalknights
on: 28/07/2015 | 18:56
To purchase a goodybag from credit.

● Click on My Giffgaff (at the top)
● Click on Top Up
● Click on Goodybags (press select)
● Choose the goodybag you want (press select)
● On the next page click on Continue
● Then press Exchange Airtime Credit

If your current goodybag expires tonight then you can't buy a new
one now until after midnight. Lockout between 10pm and midnight

Or see this link.

See the link below for the available range of goodybags and data only gigabags.
Get a free giffgaff Sim
Message 2 of 5
by: mathew40
on: 28/07/2015 | 18:57
Hi there @andyakasteeley
To purchase a goodybag using your credit is very easy to do.

1) Click here onto your mygiffgaff

2) Click onto Top-Up here

3) Click onto - Goodybags (now press select)

4) Choose the goodybag you want (now press SELECT)

5) Ok,on the next page click on CONTINUE.

6) Now press Exchange Airtime Credit.
Now,how easy was that.

If for some reason you have any further problems,click onto this link
Get a free giffgaff Sim
Message 3 of 5
by: endorphin
on: 28/07/2015 | 18:58
Hi Andy. If you cannot see the option to exchange airtime credit for a goodybag check you:

have enough airtime credit to pay outright for the goodybag you've selected;
haven't just added additional credit to your basket and not checked out;
have cancelled any recurring goodybags.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 4 of 5
by: mcilwraith
on: 28/07/2015 | 19:02

hiya @andyakasteeley if having problems try logging out and back in
go here
select i only need a goodybag
then continue....
select exchange airtime credit
you will now have an active goodybag which will last for 1 month

ive found if using the app its better to scroll down and use full mode

Message 5 of 5