Knowledge Base


Started by: drsad27
On: 18/02/2019 | 19:41
Replies: 2

by: drsad27
on: 18/02/2019 | 19:41

Hi team

19 of January I top-up my number for 10£ and strait away from my balance I buy goodybag for 5£ amount and I just check now my balance only 3.91£ and my goodybag still full, how come that I use my balance money for making calls???

Can you sort out it's for me please, I not happy about that


Message 1 of 3
by: figment_uk
on: 18/02/2019 | 19:44



Are you in the UK and calling other UK numbers? 

 Payback selection choice is now closed. Payout expected to begin late afternoon on Monday 17th June 2019 

Message 2 of 3
by: deanwilliam39
on: 18/02/2019 | 19:44
The money could of been used for data, if you have no data left or a number that is not free to call with your goody bag .
Message 3 of 3