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goodybags

Started by: bellana
On: 25/09/2014 | 11:57
Replies: 9
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by: bellana
on: 25/09/2014 | 11:57
hi someone explain me please why I don't get £15 unlimited data I activated my sim on April 2014 .confused !!
Message 1 of 10
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by: maverick77_uk
on: 25/09/2014 | 12:03 edited: 25/09/2014 | 12:05

Hi,

 

Anyone registered before 22 August should have 2 £15 goodybag options - the old unlimited one and the new limited one (which can be tethered).  If you do not choose the old unlimited one at least once every 60 days, it will disappear.  New members only have the option of the new (limited) bag.

 

As you registered in April, you should have the option for both.  Maybe contact an agent to see why you do not:

 

This link will directly let the agents know you have an issue with goodybags.  They can take up to 24 hours to reply.

 

http://giff.ly/agentsgbpurchase

 

Cheers.

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Message 7 of 10
by: ammuni
on: 25/09/2014 | 11:59
The £15 goodybag is still unlimited data no matter what.
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Message 2 of 10
by: dieter1
on: 25/09/2014 | 12:00

You should do, if not you will need to speak with an agent 

If I have helped please KUDOS me to the left and accept as solution if I have solved your problem/query
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Message 3 of 10
by: bellana
on: 25/09/2014 | 12:00
well mine doesn't show unlimited !!! says 5GB data :( that is why I confused
Message 4 of 10
by: bellana
on: 25/09/2014 | 12:01
how can I get in touch with an agent please ?
Message 5 of 10
by: elmo101
on: 25/09/2014 | 12:02
I suggest you contact a Giffgaff agent to look into this for you To contact an agent please see here https://giffgaff.com/support/ask/ please be aware agents can take up 24 hrs to reply to your question.

You can find agent replies under the “Messages From Agents” box on your “My Giffgaff” page or to gain access to the page please follow this link https://giffgaff.com/support/questions

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 6 of 10
by: maverick77_uk
on: 25/09/2014 | 12:03 edited: 25/09/2014 | 12:05

Hi,

 

Anyone registered before 22 August should have 2 £15 goodybag options - the old unlimited one and the new limited one (which can be tethered).  If you do not choose the old unlimited one at least once every 60 days, it will disappear.  New members only have the option of the new (limited) bag.

 

As you registered in April, you should have the option for both.  Maybe contact an agent to see why you do not:

 

This link will directly let the agents know you have an issue with goodybags.  They can take up to 24 hours to reply.

 

http://giff.ly/agentsgbpurchase

 

Cheers.

Get a free giffgaff Sim
Message 7 of 10
by: hfizzle
on: 25/09/2014 | 12:04
You should. If you dont then contact an agent
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Message 9 of 10
by: bellana
on: 25/09/2014 | 12:05
Thank u very for all of your advice was helpful. I will check with an agent cheers
Message 10 of 10