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goodybays

Started by: kel1976
On: 12/03/2014 | 22:59
Replies: 12
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by: kel1976
on: 12/03/2014 | 22:59
Can you change your goodbag.
Message 1 of 13
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by: kevgaxx
on: 12/03/2014 | 23:04
An active goodybag can't be renewed, upgraded or cancelled before the expiry date. Credit is required for any further use until then.

You can of course buy different goodybags each month depending on your usage. It's up to you really - but buying a suitable goodybag in the first place is quite important.

Knowledge Base guide to goodybags and gigabags here -
http://bit.ly/kbggbags
Message 4 of 13
by: chrissydawes
on: 12/03/2014 | 23:02
No if it is live mate but if u have it qued u can
imagesJ0ZKFBVO.jpg
Message 2 of 13
by: robasto
on: 12/03/2014 | 23:03

If it is currently active then no, you will have to wait until it expires (one calendar month after it started)

If it is a queued goodybag that hasn't started, providing it isn't due to start in next few hours, then you will need to contact an agent and they should cancel it for you.

To contact an Agent go to your My giffgaff page and you'll find links to the Ask an Agent form half way down the left hand side. Here's a link to it in case you're on a mobile - https://giffgaff.com/support/ask"

Get a free giffgaff Sim
Message 3 of 13
by: kevgaxx
on: 12/03/2014 | 23:04
An active goodybag can't be renewed, upgraded or cancelled before the expiry date. Credit is required for any further use until then.

You can of course buy different goodybags each month depending on your usage. It's up to you really - but buying a suitable goodybag in the first place is quite important.

Knowledge Base guide to goodybags and gigabags here -
http://bit.ly/kbggbags
Message 4 of 13
by: gee76
on: 12/03/2014 | 23:04
no pal unless it not active then yes u can - you can when your old 1 runs out
images.jpg
Message 5 of 13
by: lbspeller
on: 12/03/2014 | 23:04 edited: 12/03/2014 | 23:05

Once a goodybag is active it can not be changed in any way, neither can it be ended early or run alongside a 2nd bag. It runs the full month and if you use up any of the allowances before the bag's expiry date you will need to use airtime credit at the following rates:

 

Calls, texts, call forwarding and video calls to giffgaff

Free

Calls to other UK mobiles, landlines and call forwarding (per minute)

10p after inclusive
minutes in goodybag

Texts to other UK mobiles and landlines

6p after inclusive
texts in goodybag

Voice mail (per call)

8p after the inclusive
minutes in goodybag

Mobile Internet)

2p/MB after inclusive
internet in goodybag

Free phone numbers (starting 080 & 0500)

Free

 

However, if you have got a goodybag queued up to start once the current one expires then you can ask for that to be cancelled if you want. To cancel a queued goodybag you will need to contact an agent. It can only be cancelled if there is more than 24 hours left until the activation. Use this link: http://giff.ly/agentscancelqueued

Remember, it can take up to 24 hours to get a reply, so be patient.

 

Finally, if you mean can you change the goodybag you have got set to recur automatically, then you can do that here: https://giffgaff.com/profile/payment-details

 

*edit for typos*

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Message 6 of 13
by: bigdave2010
on: 12/03/2014 | 23:04
If your goodybags live it cannot be cancelled am afraid kel but if its a qued up one contact a agent on this link to get it cancelled and get a refund
http://giffgaff.com/support/ask
Message 7 of 13
by: dazoo
on: 12/03/2014 | 23:04

Not if the bag has gone active to use if set to recur can cancel by turning recur off if queued then can cancel and be refunded https://giffgaff.com/support/ask/cancel_queued_goodybag

Get a free giffgaff Sim
Message 8 of 13
by: harry58
on: 12/03/2014 | 23:05 edited: 12/03/2014 | 23:22

Not while it is live you only aloud one a month you have to wait for you curent gb to expire before you can have another live one

Message 9 of 13
by: moabdo87
on: 12/03/2014 | 23:06
You cannot change it once you have activated a goody bag you will have to wait until it's finished
Message 10 of 13