If you had a goodybag that was supposed to take over and it hasn't then you will need to contact an agent.
Quite a few people are reporting their bags have not started. If you lose any days I am sure giffgaff will make up for it.
i think you need the settings again text setting to 2020
Would you please not use text speak as it's difficult to read and makes helping you take longer.
Yes there is currently an issue with goodybags, it will be looked at tomorrow when the tech team or working.
Agents aim to reply to you within 24hrs