Knowledge Base

help please

Started by: ashleymurphy1988
On: 21/01/2019 | 22:39
Replies: 3

by: ashleymurphy1988
on: 21/01/2019 | 22:39

hi my friends girlfriend has switched his account of and she can't use her phone how can she resolve it ? please can someone help 

Message 1 of 4
by: jamesgunn07
on: 21/01/2019 | 22:45

What do you mean by “switched his account of”?

Thanks Smiley Happy
Get a free giffgaff Sim
Message 2 of 4
by: spacefrog
on: 21/01/2019 | 22:50


So i think you mean her sim has been deactivated due to non usage in a six month period, but dont worry, to sort this go here and order another sim, the same account can be used.. Order a free SIM 

Or you may find one in your local Tesco, Sainsbury's, Poundland and in more independent grocers and news agents .

Once you have a new sim then you activate it by going here.. Activate your SIM

its very easy to do , but please come back if you need more help.

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Message 3 of 4
by: csaxton
on: 21/01/2019 | 23:13

Is the account in her name or his name? Is it a changed password or something on the giffgaff account?

Message 4 of 4