Knowledge Base


Started by: jordynbruce31
On: 04/01/2013 | 19:01
Replies: 15

by: jordynbruce31
on: 04/01/2013 | 19:01

i have topped up but my allowence hasnot been activated! please help


Message 1 of 16
by: bunnylations
on: 04/01/2013 | 19:02

How long ago did you top up? There can be a short delay at times.


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Message 2 of 16
by: agmeee
on: 04/01/2013 | 19:02
Please wait 24hrs for the credit to appear on your account. If it still hasn't by then, contact an agent here:
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Message 3 of 16
by: munwar31965
on: 04/01/2013 | 19:02
Can take up to 24 hours. Just keep rebooting your phone.
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Message 4 of 16
by: no51get
on: 04/01/2013 | 19:02

There my be a will activate soon......Smiley Happy

Message 5 of 16
by: safe_1996
on: 04/01/2013 | 19:02
wait a few hours.
Message 6 of 16
by: scheidt
on: 04/01/2013 | 19:04
Did you want a goodybag?
Goodybags are bought from your top up, they are not
applied automatically. See below:

How to buy a goodybag from your credit;

Go to the Top-up page - Log in if prompted.
Select your preferred goodybag
Press the Add to basket button
Choose the option to Pay With Airtime Credit Balance
(tick the checkbox on your right hand side)
Press Continue and Confirm your order.

Screenshot guide >

Please choose a 'Best Answer' if your problem was solved...thanks :-)
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Message 7 of 16
by: thai_connections
on: 04/01/2013 | 19:04
Give it a little time it will go on
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Message 8 of 16
by: anjumakhanom30
on: 04/01/2013 | 19:05
give it 24 hours time
Message 9 of 16
by: mrcheerful
on: 04/01/2013 | 19:06
Activation can take up to 24 hours to fully process.
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Message 10 of 16