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Started by: fazila_786
On: 14/08/2011 | 07:05
Replies: 64
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by: fazila_786
on: 14/08/2011 | 07:05

hi ive just topped up £10 pound in new sim card i was about to buy a goodybag but unfortunatley i have thers no credt left. ther seems to be a problem with sim, can anyone please help me?

Message 1 of 65
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by: fazila_786
on: 14/08/2011 | 07:29

when i luked into my payment history it shows that i did buy a goodybag  but payment declined for some reason.

Message 15 of 65
by: sarah12345
on: 14/08/2011 | 07:08
Did the top up go through? And did u use any of the credit?

is it the 1st time u hav topped up?
Message 3 of 65
by: xan
on: 14/08/2011 | 07:20
Look in your payment history to see if payment has been processed. If their is no payment it has not been activated. 
Message 4 of 65
by: fazila_786
on: 14/08/2011 | 07:20

i have also asked an agent but no reply

Message 5 of 65
by: fazila_786
on: 14/08/2011 | 07:21

top up did go through because i had message to confirm that i have toped up £10.   and yes its first time i have topped up.

Message 6 of 65
by: xan
on: 14/08/2011 | 07:22
Takes 24hrs for a reply especially on the weekend.. The community will try our best to help.
Message 7 of 65
by: fazila_786
on: 14/08/2011 | 07:23

wel  i tpped up 10 and i was about to buy goodybag but i ccouldnt as there were no credit left eexept for 1p. 

Message 8 of 65
by: fazila_786
on: 14/08/2011 | 07:25

are there any customer service number to contact?

Message 9 of 65
by: xan
on: 14/08/2011 | 07:25
Did you buy credit or a goody bag on activation? Sounds like you bought a goody bag with the remaining 1p can you confirm?
Message 10 of 65