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how do i cancel my giff gaff sim and contract

Started by: zoe0074
On: 02/12/2013 | 21:31
Replies: 17
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by: zoe0074
on: 02/12/2013 | 21:31

how do i cancel my account with giff gaff, no human to speak to and cant find a straight forward answer on the site.

i just want to cancel my whole account and go elsewhere

Thanks

Message 1 of 18
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by: fs_102
on: 02/12/2013 | 21:33

If you really want to leave giffgaff, all you have to do is stop using the SIM as there is no contract. Ensure your 'auto recur' and 'auto topup' settings are swtiched off on the 'my payment details' tab and you should be ok.

 

By the way, if you have problems with your account, you can contact an agent via https://giffgaff.com/support

 

Agents take 24 hours to reply.

Message 4 of 18
by: fred_flintstone
on: 02/12/2013 | 21:32
Hi Zoe

Change all the details on your account and it will deactivate Iin 6 months
Get a free giffgaff Sim
Message 2 of 18
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by: jumbo4
on: 02/12/2013 | 21:33

hi you can ignore your account and it will eventually expire,

Get a free giffgaff Sim
Message 3 of 18
by: fs_102
on: 02/12/2013 | 21:33

If you really want to leave giffgaff, all you have to do is stop using the SIM as there is no contract. Ensure your 'auto recur' and 'auto topup' settings are swtiched off on the 'my payment details' tab and you should be ok.

 

By the way, if you have problems with your account, you can contact an agent via https://giffgaff.com/support

 

Agents take 24 hours to reply.

Message 4 of 18
by: suzzuki1
on: 02/12/2013 | 21:35
All giffgaff accounts expire in six months if not used ,that's how it closes Smiley Happy
Get a free giffgaff Sim
Message 5 of 18
by: kathleen414
on: 02/12/2013 | 21:35
Hello zoe
Sorry to hear your leaving us ..you can remove card details in my giffgaff
And port your number out to close your number




Or leave your account untouched for 6 months and it closes
If you want to obtain a PAC to leave giffgaff and take your number with you, either ring 43431 or just click
:http://giffgaff.com/help/pac-code-request
:and you should receive your code via SMS within 2 working hours the PAC will also be shown
on your My Giffgaff page under your phone number:
A pac code is only valid for 30 days
Message 6 of 18
by: dazoo
on: 02/12/2013 | 21:36

Delete your bank card of account if port out number to another network then sim will be deactivated or just don't use your sim at all no toping up or phoning or texting or data the in 6month sim will be deactivated

Get a free giffgaff Sim
Message 7 of 18
by: mathew40
on: 02/12/2013 | 21:37
Hi there.
As long as you do not make a call,text or receive a call text etc etc,within 6 months,your account will automatically close.
If you port your number out to another network,your account will also automatically close.
If you have entered any bank card details,remove them please.

To take a look at your payment details,and CHANGE either your card details,billing address,recur your goodybag,auto top up.
Simply click onto the link below,cheers.

https://giffgaff.com/profile/payment-details

If you are taking your current giffgaff number with you then.
If you have decided that you would like to leave giffgaff and would like to take your phone number with you,then there are a few ways this can be achieved.

simply dial 43431 from your phone,and your pac code will be sent to you shortly after.

you can also go,online and ask for your pac code & you can do this by clicking onto the link below.

http://giffgaff.com/help/pac-code-request

please be aware that your pac code is valid for 30 days.
Also,please make sure that you USE any remaining credit,goodybag or gigabag as a refund will NOT be given.

sorry that your leaving giffgaff.
all the very best.

If ypu are not taking your number with you,just dont use ypur sim card,at all for 6 months,and your account will close automatically, thanks and all the very best.
Get a free giffgaff Sim
Message 8 of 18
by: riiceball
on: 02/12/2013 | 21:38
Just turn off recurring goodybag and auto top up. Leave the sim for 6months and it will deactivate.
Get a free giffgaff Sim
Message 9 of 18
by: lizreynolds
on: 04/10/2014 | 06:36
i want to cancel sim and auto topup for>**phone_number_removed** striaght away please
Message 10 of 18