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how do i cancel my goodybag?

Started by: bronson2011
On: 11/12/2011 | 13:01
Replies: 13
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by: bronson2011
on: 11/12/2011 | 13:01

hi how do i cancel my goody bag and add a new one on? its just i had a 25pound one and already bought a 5pound 1 by mistake what started to day but wont be enuf so want a 25pound can i do this or not?

Message 1 of 14 (167 Views)
by: stephenmiller
on: 11/12/2011 | 13:03

If you contact an agent they should refund your goodybag if it's not active http://giffgaff.com/rightnow/ask

Message 2 of 14 (157 Views)
by: wowzaa
on: 11/12/2011 | 13:03
Once the goodybag is live you cannot change or cancel it.

Only 1 goodybag per month. You have to wait for current goodybag to expire
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The sim will come as a dual sim
Message 3 of 14 (152 Views)
by: as7861
on: 11/12/2011 | 13:03

bronson2011 wrote:

hi how do i cancel my goody bag and add a new one on? its just i had a 25pound one and already bought a 5pound 1 by mistake what started to day but wont be enuf so want a 25pound can i do this or not?


Best option is to not use any of it and ask the agent Smiley Happy 

 

http://support.giffgaff.com/app/ask

- Amer Get a free giffgaff Sim
Message 4 of 14 (151 Views)
by: dannyhb
on: 11/12/2011 | 13:03
It is not usually possible to cancel it, if it's not active yet it might be worth asking an agent to see if they can help - don't expect a quick response though.
Message 5 of 14 (149 Views)
by: andreww
on: 11/12/2011 | 13:04
If its queued you can contact an agent and they will cancel it for you Smiley Wink
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Message 6 of 14 (146 Views)
by: voodoomama
on: 11/12/2011 | 13:04

If it's active, you can't cancel it.  It is has been queued, you can ask an agent to cancel it

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Message 7 of 14 (145 Views)
by: signal_is_matter
on: 11/12/2011 | 13:04

Not possible, sorry

I hope I have helped you today. Please show your respect to my answer by clicking the orange star in the bottom right of this post Smiley Happy

Oh and by the way, to save everyone's time, please accept my answer as a solution if I have helped you. Thanks a lot Smiley Very Happy

Message 8 of 14 (143 Views)
by: jasmin123
on: 11/12/2011 | 13:04
If it's active, it cannot be refunded. Only queued goodybag can be changed and refunded

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Message 9 of 14 (142 Views)
by: jonathanitb
on: 11/12/2011 | 13:06
you can't cancel a current one, sorry!
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Message 10 of 14 (130 Views)