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how do i get my old number back if phone stolen?

Started by: pb_truong
On: 06/11/2012 | 21:38
Replies: 15
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by: pb_truong
on: 06/11/2012 | 21:38

My phone was stolen abroad yesterday.  I have ordered a new sim but I want to use my old number.  How do I go about this?

Message 1 of 16 (831 Views)
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by: nate37
on: 06/11/2012 | 21:41
Best Answer
Accepted by topic author pb_truong
‎21-08-2015 01:01

as said above you need to report your sim as lost/stolen and then you will get sent a replacement sim.

 

Be careful that you do not by mistake activate the sim you have already ordered as this will NOT have your number and credit on it. Make sure you wait for the replacement sim to arrive!

Get a free giffgaff Sim
Please choose the best answer as solution, so others can find it, and give kudos to helpful posts
Message 9 of 16 (906 Views)
by: muhammadasim
on: 06/11/2012 | 21:38

Report Lost and Stolen to get old number and credit
http://giffgaff.com/support/lost

Give KUDOS or 'Accept as Solution' If I have helped
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Message 2 of 16 (827 Views)
by: ajenno
on: 06/11/2012 | 21:38
Your info will be on your replacement sim
Order a FREE giffgaff sim with £5 FREE credit click on the banner below
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Message 3 of 16 (826 Views)
by: jazzyk
on: 06/11/2012 | 21:39
You would need to report your old sim as lost/stolen
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Message 4 of 16 (821 Views)
by: mary282
on: 06/11/2012 | 21:39
through this link you can get your old number back http://giffgaff.com/support/lost

Click the banner below for your free sim plus £5 free credit.

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Message 5 of 16 (819 Views)
by: argos1
on: 06/11/2012 | 21:39
use the lost sim/phone link on your giffgaff dashboard and giffgaff will send you a replacement sim and block your phone
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Message 6 of 16 (817 Views)
by: flaxvert1
on: 06/11/2012 | 21:40

As long asyou have reported it stolen you will receive a new sim in a few days with your current number and existing goodybag/credit. You will need to contact an agent to lift the bar once it arrives Smiley Happy

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Message 7 of 16 (816 Views)
by: astraking
on: 06/11/2012 | 21:41
Report it lost or stolen too keep your number and credit.
Message 8 of 16 (812 Views)
by: nate37
on: 06/11/2012 | 21:41
Best Answer
Accepted by topic author pb_truong
‎21-08-2015 01:01

as said above you need to report your sim as lost/stolen and then you will get sent a replacement sim.

 

Be careful that you do not by mistake activate the sim you have already ordered as this will NOT have your number and credit on it. Make sure you wait for the replacement sim to arrive!

Get a free giffgaff Sim
Please choose the best answer as solution, so others can find it, and give kudos to helpful posts
Message 9 of 16 (907 Views)
by: hassan78659
on: 06/11/2012 | 21:42
Your info will be on your replacement sim except your contacts
Message 10 of 16 (809 Views)