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how do you get to speak to an agent

Started by: mandy23041968
On: 18/07/2017 | 19:17
Replies: 14
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by: mandy23041968
on: 18/07/2017 | 19:17

is there a number you can call an agent to speak to

 

Message 1 of 15
by: smithster225225
on: 18/07/2017 | 19:18
Im sorry but its online only

please ask an agent here - https://giffgaff.com/support/ask

OR

Can we help you on this forum?
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Message 2 of 15
by: smiler667
on: 18/07/2017 | 19:18
Hello @mandy23041968 & welcome to the giffgaff Community

Sorry giffgaff don't have a dedicated telephone number you can ring to speak to a person. All giffgaff support is done online. If you require support with an account or payment issue you can raise a support ticket with a giffgaff agent .

To contact an agent follow the link below
https://giffgaff.com/support/ask/incorrect_balance , please note agents may take up to 24 hrs to reply to any queries.

giffgaff agent replies can be found in the “Messages From Agents” box on your “My Giffgaff” page or you can access it directly by following this link https://giffgaff.com/support/questions

Or If you have a technical issue, you can post it on the community here and giffgaff members will try to assist you further.
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Message 3 of 15
by: bladerunner929
on: 18/07/2017 | 19:19

Hi unfortunately not. All help is online based and agents are contacted via a ticketing system through your account. But most problems can be resolved here in the forum unless account related. 

Message 4 of 15
by: shazzzy
on: 18/07/2017 | 20:27
Im sorry but its online only
although a number would be helpfull, sometimes it is faster

please ask an agent here -
https://giffgaff.com/support/ask
Message 5 of 15
by: dips18
on: 18/07/2017 | 20:39

Hey @mandy23041968 theres no contact phone numbers for agents on giffgaff im afraid. Everything is done online with giffgaff. So to speak to an agent you need to send them a message. This you can do via using the drop box and selecting the issue which nearest fits your problem:- 

https://giffgaff.com/support/ask

 

Please note: Agents can take up to 24 Hours to respond to enquiries. Replies from agents can be viewed and responded to from https://giffgaff.com/support/questions

 

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Dips
Message 6 of 15
by: mufc2011
on: 19/07/2017 | 00:32

mandy23041968 wrote:

is there a number you can call an agent to speak to

 

 

no call centre sorry

Contact Agent http;//giffgaff.com/support/ask an agent will reply to you within 24hrs or before
Replies can be found here http;//giffgaff.com/support/questions

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Message 7 of 15
by: mellow140385
on: 01/04/2018 | 13:11
Wot is the number plz
Message 8 of 15
by: datdad
on: 01/04/2018 | 15:41
@mellow140385
Hi there see the other messages on this thread.
Message 9 of 15
by: corntalk
on: 01/04/2018 | 15:43

Hi @mandy23041968  There is no specific number to contact giffgaff you need to talk with agent via   https://support2.giffgaff.com/app/ask/

Message 10 of 15