Knowledge Base

how to unbar sim

Started by: legacy2
On: 26/04/2014 | 17:03
Replies: 11

by: legacy2
on: 26/04/2014 | 17:03

I lost my phone and sim and so i barred them I then ordered a new sim and did a sim swap to keep my number but know all my internet calls and texts are unavailable and my calls are barred how do I unbar my sim so i can use my texts, calls and internet

Message 1 of 12
by: mtc222
on: 26/04/2014 | 17:05
Hi in this case just contact help and support on the following link they will assist you further
Award Kudo and best answer

Get a free giffgaff Sim
Message 2 of 12
by: no51get
on: 26/04/2014 | 17:06

Lost your SIM damaged it or had it stolen? The link below can make sure you get a new one as soon as possible.

This link will inform you of how to bar your sim and/or phone should you lose it or have your phone stolen and then order a new one.

If you report your SIM as lost / stolen  you will get a
replacement SIM (this will be hybrid SIM which has a MICRO SIM
that pops out of the middle of a STANDARD size sim).
Furthermore you get to keep your number,Payback and credits.The only issue with this is that once you report your sim lost or stolen, your account is
blocked until you activate your replacement sim. You will need to ask an agent ( to get it unblocked due to security reasons but this does not require a further topup to do.


You can contact an agent by using this link below, as they are the only ones that can access your account, but please try to exhaust all channels within the site and community for help before doing so as contacting agents for unneccesary reasons can slow  down replies to other genuine problems.

Please be aware that agents can take up to 24 hours to get back to you so please try to be patient.
If your struggling to contact an agent with a particular query please contact an Educator.

PLEASE DONT USE "Choose 30" in the "ordering more sims" dropdown menu...!!!!
Sorry for any inconvenience

Message 3 of 12
by: nerakb
on: 26/04/2014 | 17:07

If you reported your sim lost/stolen,you should have received a replacement sim.If this is the case,contact an agent and ask them to lift the bar (a security feture to protect you) that's on the sim.


Please note,once you've reported your sim lost/stolen you won't be able to perform a sim swap.

Please remember to mark a post "Best Answer" which appropriately answers your question/query.Please remember to also award kudos to posts you've found helpful/useful.

Get a free giffgaff Sim

Message 4 of 12
by: rqt
on: 26/04/2014 | 17:08

Your barred sim is scrap.

You now have to wait for the specific replacement sim which will be sent to you.

Message 5 of 12
by: antonio75
on: 26/04/2014 | 17:11
If you reported it lost stolen you will need to wait for replacement sim
Message 6 of 12
by: stealthybigboss
on: 26/04/2014 | 17:13
you need to waot for a replacement sim
Message 7 of 12
by: sauron
on: 26/04/2014 | 17:21

This is a security measure and you will need to chat to an agent to unblock the account

Get a free giffgaff Sim
Message 8 of 12
by: addy123456
on: 26/04/2014 | 17:22
You have to ask an agent mate they will unbar your sim for you click on this link mate
Message 9 of 12
by: dugovian
on: 12/07/2017 | 10:13

how can i unbar my giffgaff sim

Message 10 of 12