Knowledge Base

i cant buy a new goodybag

Started by: crowley3
On: 15/09/2016 | 14:43
Replies: 5

by: crowley3
on: 15/09/2016 | 14:43



im having problems ordering a new goodybag. my goodybag hasnt run out but i want to order one on top of it. i used to be able to do this. there is no optiuon there now. what is going on?

Message 1 of 6
by: ripechancewoods
on: 15/09/2016 | 14:46

Logout and login again ,then check. Purchase a goodybag here

Try another web browser and it should work.

Is the card getting declined or any other error message?
Don't forget to tap the Best Answer button, if your question is solved!
Message 2 of 6
by: mcilwraith
on: 15/09/2016 | 14:48

as long as you want to queue a goodybag there shouldn`t be a problem.unless you already have one in place

Message 3 of 6
by: sudeepshe
on: 15/09/2016 | 14:48 edited: 15/09/2016 | 14:52

From the information you've provided it seems that you're trying to activate the new goodybag and it's easy to activate it with an immediate effect but your minutes or data allowance should be running low (>5 minutes or 5MB) from your active goodybag.

Once your goodybag is less than 5 minutes or 5 mb, you can purchase early goodybag from here: and follow the instructions manually.

Message 4 of 6
by: ciderdave63
on: 15/09/2016 | 14:49
I am trying to change my card details as I have a new one, but I cant delete my old card details
Message 5 of 6
by: sloz
on: 15/09/2016 | 15:57
Can you see your mobile number and balance and goodybag here
Get a free giffgaff Sim
Message 6 of 6