Restarting my phone hasn't made any difference. Please help!
You have posted on a 6 month old closed thread so won't get much help.
If you find a thread that sounds like it might relate to your problem but doesn't solve it then you should start your own.
Use the yellow button marked Start a Topic here
Title it so that it helps identify what your problem is and put as much information as possible e.g. which pages relating to your account you have checked, what you have already done and what messages (if any) you have received following the action, that sort of thing.
That way it should be easier for people to identify what the problem is and what the remedy might be.