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i topped up a 10 pound goody bag and they have took my money but haven't gave me my goody bag help!!

Started by: cardocarlin
On: 05/11/2016 | 21:18
Replies: 10
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by: cardocarlin
on: 05/11/2016 | 21:18

i have topped up 10 pound and bought a 10 pound goody bag , they have took my money but i still havent received my goody bag what do i do????

Message 1 of 11
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by: harry58
on: 05/11/2016 | 21:20
Try to restart your phone
Message 2 of 11
Highlighted
by: harry58
on: 05/11/2016 | 21:20
Try to restart your phone
Message 2 of 11
by: peasy2
on: 05/11/2016 | 21:21
Are you buying a goodybags you don't get them just by putting credit on you have to buy them manually
Message 3 of 11
by: michelle9999
on: 05/11/2016 | 21:37

Check history and reboot phone 

Message 4 of 11
by: combatlordsmoby
on: 05/11/2016 | 21:40
The worst possible advice you could be given is "try turning your phone of & on" so im not going to tell you to try that !
Message 5 of 11
by: cardocarlin
on: 06/11/2016 | 02:10
That seemed to have done the trick combatlordsmoby thanx
Message 6 of 11
by: kazz68
on: 02/04/2017 | 11:03
Restarting my phone hasn't made any difference. Please help!
Message 7 of 11
by: mrsgrowler
on: 02/04/2017 | 11:36

kazz68 wrote:

Restarting my phone hasn't made any difference. Please help!

Hello @kazz68

You have posted on a 6 month old closed thread so won't get much help.

 

If you find a thread that sounds like it might relate to your problem but doesn't  solve it then you should start your own.

Use the yellow button marked Start a Topic here

https://community.giffgaff.com/t5/Help-Support/bd-p/QA1

 

Title it so that it helps identify what your problem is and put as much information as possible e.g. which pages relating to your account you have checked, what you have already done and what messages (if any) you have received following the action, that sort of thing.

That way it should be easier for people to identify what the problem is and what the remedy might be.

Thank everybody you think deserves it by awarding Kudos. And give Best Answer to the post that has helped you the most
Message 8 of 11
by: quilca
on: 03/04/2017 | 21:03

I get a direct top up every 1of the month and I don't get my credit it all please I need and answer they tAke 20 pound every first of the month because I have the 20 pounds goody bag and the complete month no credit it all please tell me what to do

Message 9 of 11
by: quilca
on: 03/04/2017 | 21:06

I get a direct top up every 1of the month and I don't get my credit it all please I need and answer they tAke 20 pound every first of the month because I have the 20 pounds goody bag and the complete month no credit it all please tell me what to do

Message 10 of 11