Knowledge Base

i want to keep my old giffgaff number to my new giffgaff sim. how do i do that

Started by: begumzubaida
On: 11/02/2019 | 19:36
Replies: 3

by: begumzubaida
on: 11/02/2019 | 19:36

keeping my old giffgaff number to my new giffgaff sim

Message 1 of 4
by: sloz
on: 11/02/2019 | 19:37

Hi you need to perform a proccess called a sim swap this will enable you to retain all account details (number, balance, goodybag)
Only the sim will change

If you don't have a spare sim, order a (free) one now
obtain from a nearby store several stock them including Tesco, Sainsbury's and argos cost is a £1 or less

Before you perform the sim swap back up your contacts if they're saved to the sim

Log into your my giffgaff page
Check you're in the correct account
(important if you have several accounts or manage accounts for others)

Then click here

Input the 6 digit activation code from the new sim in the box provided and
click the yellow activate your sim button

On the next page headed "SIM replacement "
click the yellow button
"yes I want to replace my sim"

On the next page headed "SIM replace"
click the yellow button
"yes I'm sure"

Your new sim will usually start working within 30 minutes
(switch your phone off and on every 10 minutes or so)

Get a free giffgaff Sim
Message 2 of 4
by: clikasarus
on: 11/02/2019 | 19:41

  @begumzubaida Hi and welcome to giffgaff and the community


• It must be a unactivated sim 


•The sim swap process may be because your old sim won’t fit your new phone 📞 or it is damaged

you can order a new sim from here ⬇️


Sim Orders


•Please note a sim swap is not possible between 9:30 pm and 4:30 am


•The whole process should take no more than 30 minutes but it some cases it can take upto 24 hours to fully complete


•Here is a handy video & a some guides to assist ⬇️






What is Sim Swap


Performing A Sim Swap Form


Sim And Number Change Your Sim 


 I hope this helps 👍🏻

Get a free giffgaff Sim
Message 3 of 4
by: jt_21
on: 11/02/2019 | 19:43

@begumzubaida Easy to do with any UNACTIVATED sim, (do a sim swap A's already explained) so long as your old giffgaff number is still active (giffgaff numbers deactivate if not used or topped up ONCE in a six month period)

Message 4 of 4