i want to keep my old giffgaff number to my new giffgaff sim. how do i do that
on: 11/02/2019 | 19:37
@begumzubaida
Hi you need to perform a proccess called a sim swap this will enable you to retain all account details (number, balance, goodybag)
Only the sim will change
If you don't have a spare sim, order a (free) one now
Http://giffgaff.com/orders/mgm
Or
obtain from a nearby store several stock them including Tesco, Sainsbury's and argos cost is a £1 or less
Before you perform the sim swap back up your contacts if they're saved to the sim
Log into your my giffgaff page
Http://giffgaff.com/dashboard
Check you're in the correct account
(important if you have several accounts or manage accounts for others)
Then click here
Http://giffgaff.com/activate
Input the 6 digit activation code from the new sim in the box provided and
click the yellow activate your sim button
On the next page headed "SIM replacement "
click the yellow button
"yes I want to replace my sim"
On the next page headed "SIM replace"
click the yellow button
"yes I'm sure"
Your new sim will usually start working within 30 minutes
(switch your phone off and on every 10 minutes or so)
on: 11/02/2019 | 19:41
@begumzubaida Hi and welcome to giffgaff and the community
• It must be a unactivated sim
•The sim swap process may be because your old sim won’t fit your new phone 📞 or it is damaged
you can order a new sim from here ⬇️
•Please note a sim swap is not possible between 9:30 pm and 4:30 am
•The whole process should take no more than 30 minutes but it some cases it can take upto 24 hours to fully complete
•Here is a handy video & a some guides to assist ⬇️
Or
Sim And Number Change Your Sim
I hope this helps 👍🏻
