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iMessages on iPhone 5s

Started by: 5pud09
On: 21/01/2019 | 23:11
Replies: 4
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by: 5pud09
on: 21/01/2019 | 23:11

Hi. I have recently received a new sim for my son who has an iPhone 5s that was previously my daughters. I have activated the sim and can make calls and messages etc but it will not allow me to activate the iMessage feature. Please help!!

Message 1 of 5
by: flaxvert
on: 21/01/2019 | 23:15

You may need to activate iMessage with the new number, Try this

1. Go to Settings
2. Go to Messages
3. Switch iMessage OFF
4. Once it's switched off, turn it
back ON again
5. Wait for it to finish activating in iMessage
6. Once it's done, turn off and restart your phone.

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Message 2 of 5
by: 5pud09
on: 21/01/2019 | 23:37

I have tried all these options and it still isn’t working. It just keeps saying activation unsuccessful 

Message 3 of 5
by: flaxvert
on: 21/01/2019 | 23:44

You may need to factory reset the iPhone to remove any other accounts on the phone, then register the phone with your sons iTunes account. 

 

You may then need to sync with iTunes to get the carrier settings. 

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Message 4 of 5
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by: jayworsey123
on: 21/01/2019 | 23:46
Try turning the headset off then back on again
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Message 5 of 5