Get Help

iPhone 4 Internet doesn't work

Started by: michallipnicki
On: 04/03/2014 | 10:11
Replies: 6

by: michallipnicki
on: 04/03/2014 | 10:11
I have got iphone 4 and I didn't get message from you yet about Internet also I'm still waiting to transfer my number from EE

Thank you
Message 1 of 7
by: mathew40
on: 04/03/2014 | 10:13
Hi there and thanks for visiting the community.
To set up your internet and MMS "settings" using giffgaff,using your iphone is very easy to do.Firstly try texting the word "settings" to 2020 and you should then receive your giffgaff "settings" via a text message.If you also have access to wifi,simply go to the app store, and download the "my giffgaff" app,or simply click onto the link below to go straight there and download the appSmiley Very Happy.

Once you have downloaded the app,open it and click onto MORE.Then click onto Apn "settings" Your "settings" will now be installed for you.If you would like to manually enter your "settings",Here they areSmiley Very Happy.

1) check to see if you have an old profile.
2) Head to "settings"-General-profile.
If you can't see an old profile,move onto number 2.If you CAN see an old profile,tap it and press remove.

2) Go back to "settings"-General and press RESET.
3) Press reset network "settings" and follow through.This will delete your wifi passwords,and you MAY need to enter your passcode,at which point your iphone will reboot.
4) Go back to "settings"-General- mobile data or network,depending on your ios version.
5) Tap mobile data network.
Now under mobile data enter the following:
Password-:[leave blank]

Leave visual voicemail as it is.
6) scroll down,under mms enter.
Password-:[leave blank]
MMS max message size-2097152
Finally,give your iphone a few minutes to think,and you should be up and runningSmiley Very Happy.Also take a look a great guide,by clicking onto the link belowSmiley Very Happy.

If you have updated your software to iOS-7,check out the link below.

( Taken from the giffgaff website,or simply,visit or click onto the link below,to check out a great guide ).

On your Porting Day,you will experience a loss of service at some stage between 9am and 6pm,in most cases it should take just a few hours,but can take up to 24 hrs. As the process is dependant on your old network provider and giffgaff cannot offer assurances about the length of time you will be without service.

What you need to do.

1) Switch your phone off in the morning,pop your giffgaff sim card into your phone.

2) switch your phone on around mid-day.

3) When the number transfer is complete,giffgaff will send you an email notification via my giffgaff,you will see giffgaff/o2 on the screen after switching your phone on,and you should be able to make calls and texts as normal.If it says something like,sim card registration failed,it hasn't completed yet-switch your phone off and try again,in an hour or so.
Dont worry if your device doesn't show O2,some don't.
Get a free giffgaff Sim
Message 2 of 7
by: rebelyell
on: 04/03/2014 | 10:20
You can use the giffgaff app to set up your iPhone for data use:

Or if you prefer you can do a manual setup using the following instructions:

For iOS 7 go to Settings, Mobile Data, Mobile Data Network.

For earlier versions of iOS go to Settings, General, Network, Mobile Data Network.

Enter the following:

Username: vertigo
Password: password

Visual Voicemail (just leave as is, giffgaff do not support visual voicemail)

MMS settings

Username: vertigo
Password: password
MMS Proxy:
Max message size: 2097152
MMS UA Prof URL: (just leave blank)

MMS will NOT work unless 3G is ON. (Settings > General > Network) Make sure Enable 3G is set to ON.

Once the settings are in press the home button (the round button at the bottom front of your phone). Now switch your phone off and back on again.

There's a handy guide here:
Message 3 of 7
by: raypops
on: 04/03/2014 | 10:39

Text the word SETTINGS to 2020 and follow the instructions...if that fails then input the settings manually....this usually rectifies the problem, also for MMS to work properly you need to have 3g and Mobile Data turned on and also MMS enabled in your phone settings... otherwise MMS will NOT work....and reboot your phone once you have done all of this.

(Please Feel Free To Click On The Link Below To Obtain Your FREE Sim) Regards Ray
Get a free giffgaff Sim
Message 5 of 7
by: honeybe
on: 04/03/2014 | 11:33
Regd Internet/MMS settings, you need to set the network internet settings as detailed below -

Internet and mms settings...

Text "settings" to 2020

If all that fails here are the basic APN settings to manual input...

Manual Settings:

Connection Name: giffgaff
APN - Access Point Name:
Login - Username: "giffgaff" for all devices or "vertigo" for iPhones and iPads
Password: the password is "password"
Proxy: <<leave blank>>
MMS proxy:
MMS port: 8080
MCC: 234
MNC: 10

At the end, turn your phone off and then on again – and hopefully (fingers crossed) it should work
I hope that this information helps you to sort out your problem
Message 6 of 7