I have updated my iPhone 4s to the latest update the ios7 and since the update this has happened:
I am not sure why this is happening, the signal in my house is poor so I have to use wi-fi.
I have followed all the steps in resetting, updating and I have written to the agent.
I need your help.
Unfortunately the problems you list could all easily be caused by the poor signal you've got at home.
If you're phone has no signal then it won't deliver/send texts or connect any calls. Have a check of your SMS outbox, is anything in their with 'unable to send' or similar?
The credit is the weird one, is there any chance you could have pocket dialed someone at some point? I'd get in touch with an Agent about that side of things: https://giffgaff.com/support/ask
Sadly new versions of apples products and os often has unexpected concequences that aren't fully known about until it's released. There'll likely be another update out soon.
Hi members thank you.
I have received a response from an agent. It shows a breakdown of some recent calls/texts.
It doesn't however explain how I lost the money.
Thanks for your advice too, I have tried everything which is available to us in the forum.
Will update you soon.
I have received my money back!!
This is what the agent wrote:
Thanks for getting back to me about losing £6 credit after the 24th September.
I have double checked our systems and I can see that this credit has been lost so apologies for any confusion caused.
I am very happy to tell you that I have added this lost credit onto your account so don't be worrying.
Your new balance should now show as £6.01.
I hope this helps clear things up for you!
I am not sure how this has happened though, do you?