ianst11 has a question about We are having trouble setting up a new giffgaff sim as the original

[#1]

We purchased a 1 pound simm and a 15 pound top up for my phone the first simm was faulty so we took it back and got another the second simm is fine but we are now trying to transfer the 15 onto the new simm and it says that the original simm has been reported stolen

[#2]

did you report it lost or stolen? you need to do a sim swap to transfer data etc onto another sim
might be worth contacting an agent about this
contact an agent here….https://support2.giffgaff.com/app/ask/SIM-and-number/Activating-my-replacement-SIM/
They’ll respond as quickly as possible..(2 to 24 hrs).
To check the agent messages, follow this link https://giffgaff.com/support/questions Hope this helps!

[#3]

@ianst11

Did you activate the second SIM on the same giffgaff account as the first one?