Knowledge Base

im not receiving the reset email and cant access my account

Started by: alesouza1610
On: 06/05/2016 | 18:36
Replies: 9

by: alesouza1610
on: 06/05/2016 | 18:36



I forgot my user name and when i try to reset it, the 43430 number dosnt work... i dont get any email and now i cant acess my account to renew my goody bag... so i ended up making this new account just to be able to send this message


Help please


Kind regards


Message 1 of 10
by: lynda1962
on: 06/05/2016 | 18:38
Hi, please stick to one thread as you will get replies soon ☺

Message 2 of 10
by: sloz
on: 06/05/2016 | 18:41
When you say the 43430 number doesn't work. Do you mean the text isn't sending? Or you've sent the text but not getting a reply?

Which phone do you have?
What date approximately did you activate your sim?
Is the username similar to the account you're logged into?
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Message 3 of 10
by: alesouza1610
on: 06/05/2016 | 21:05


so when i say it doesnt work i mean the txt is not sent


I have a galaxy S4 mini and tbh and cont remember when i activated this sim... 3 years ago maybe?
i cannot remember my user name... but im sure it will have something to do with may name and user names i use for other things


like Alessandra_souza, alesouza, none of then work tho so it cant be right

Message 4 of 10
by: sloz
on: 06/05/2016 | 21:21 edited: 06/05/2016 | 21:24

There is a username
Alessandrasouza @alessandrasouza

Can you go here
Click the lost password link
Where it says " I want to be contacted by" Click the "text" box

Put in both your mobile number and that username And click "submit"

If the username is associated with your number the page will say a text had been sent
You'll receive a password reset link to your phone within 5 minutes.

Click the link or copy and paste the link in the browser. And reset your password
if you get an error message or it shows a blank white page, or it redirects to the lost password page
try an alternative browser ( if using a phone paste the link in mini opera)

Once you successfully log into your account , make sure your email details are correct here

Regarding the text nor sending. some androids have a setting that prevents you from sending texts to shortcode numbers
That needs to switched off

Go to Settings
Manage applications
Swipe to all
Scroll down to messages
And go to permissions and premium texts
Click to always allow

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Message 5 of 10
by: eddie2901
on: 06/05/2016 | 21:32
Hope this guide helps
Forgotten password

Don't worry, we have you covered. We've made it simpler. You can now reset your password by email or text, just let us know how you prefer to be contacted.
* If you have forgotten your member name, text "membername" to 43430 and we'll text it right back to you.
* If you can't remember which email address you used when you joined, text "forgotten" to 43430.
To change your password to something you'll remember just tell us your giffgaff phone number, member name or email address and we'll text or email you a link to reset it.
I want to be contacted by
Phone number, member name or email

Lost password
You have options see which works for you
Use link
Plus you can use link
Send a free text from your phone, the word "PASS" to 43430 to receive a text which will include
Your registered email address
Your username
And a password reset link
You can contact an agent they will help you with your inquiry
Please remember that it can take up to 24 hours for the Agents to reply but it is usually quicker and you can check their messages here:
Good luck
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Message 6 of 10
by: giffgaffhelper32
on: 06/05/2016 | 21:40
Check your other thread
Get a free giffgaff Sim

Message 7 of 10
by: alessandrasouza
on: 06/05/2016 | 22:14

Thank you soooo much!!!! that was actually my username --'

im still not getting the password reset emails but after trying about 10 different passwords and having to wait for 30min, i tried a few more and finally managed to get it right!


Also, althoug i didnt get any reply, at least the txts are going through now



Message 8 of 10
by: sloz
on: 06/05/2016 | 22:30
On the lost password link

Whrn you click "by text?"
And input username and number in the 2 boxes and click submit

Does the next page indicate a text has been sent or does it say username, number or email not found?
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Message 10 of 10