Any updates on this?
@neil69249wrote:Any updates on this?
You would need to interact with the agent with whom you raised the case @neil69249
We, here, are customers, like you who have no access to your communications with giffgaff agents
"Never attribute to malice that which is adequately explained by stupidity." - Hanlon's Razor
Not here unfortunately. You will need to reconnect with the agents.
Agents can take up to 24 hours to reply but are normally quite quick. Any reply can be found here: https://giffgaff.com/support/questions
Agents work from 8am until 11pm daily.