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internet has run out and wanting to cancel the ongoing goodybag

Started by: benburnham
On: 01/12/2013 | 10:00
Replies: 11
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by: benburnham
on: 01/12/2013 | 10:00

is it possible for them to do this for me as ive just got a new phone so im using a lot more internet than planned, thanks Ben

Message 1 of 12
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by: kevgaxx
on: 01/12/2013 | 10:01
Sorry Ben, but goodybags can't be cancelled. Goodybags last for the full month, and new ones can not be started until the expiry date of the current one.

If you exceed your data allowance, you need airtime credit and will be charged at 2p/MB until the expiry date of the goodybag.

In the meantime, it's worth avoiding streaming media such as YouTube etc, and downloading the opera mini browser can save a significant amount of data traffic. This can greatly reduce your costs.

Message 3 of 12
by: weeman
on: 01/12/2013 | 10:01

No sorry mate,it cannot be done.

 

george

Message 2 of 12
by: kevgaxx
on: 01/12/2013 | 10:01
Sorry Ben, but goodybags can't be cancelled. Goodybags last for the full month, and new ones can not be started until the expiry date of the current one.

If you exceed your data allowance, you need airtime credit and will be charged at 2p/MB until the expiry date of the goodybag.

In the meantime, it's worth avoiding streaming media such as YouTube etc, and downloading the opera mini browser can save a significant amount of data traffic. This can greatly reduce your costs.

Message 3 of 12
by: natty88
on: 01/12/2013 | 10:02
You will be charged 2p per mb data until the expiry date of your goody bag m8 sorry you cant cancel if live
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Message 4 of 12
by: fred_flintstone
on: 01/12/2013 | 10:02
Hi Ben
you cannot cancel an ongoing goodybag it has to run its course I'm afraid

You can still use internet on a payg basis charged at 2p a mb until your goodybag expires
This will come from extra topped up credit if you have it
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Message 5 of 12
by: jgs007
on: 01/12/2013 | 10:03
Sorry Ben, there's no way to do that..A goodybag runs for the course of a month. The only option is to have airtime credit and pay for data at the rate of 2p/Mb until the new goodybag starts.
John
Message 6 of 12
by: benburnham
on: 01/12/2013 | 10:03

Thats no good, my current one dosent expire till after christmas and thats a fair while to be going without internet as i use the mail quite a lot on the iphone 4s.

Message 7 of 12
by: benburnham
on: 01/12/2013 | 10:06

is there no way of me being able to put on more data just on itself?

Message 8 of 12
by: allan1954
on: 01/12/2013 | 10:10
no you have to add airtime credit to your phone and gg charges 2p er mb for the data the only other way is to activate new gg sim card but you need differant user name to the one you have.
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Message 9 of 12
by: natty88
on: 01/12/2013 | 10:10
would mean startin another account an activating another sim m8 thats only think can think would help you out more
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Message 10 of 12