I am sorry to see your problem about the unexpected £ 20.00 payment. Please contact a Giffgaff Agent regarding your account related issue, they will be happy to assist you with your enquiry.
Please take time to navigate to your Giffgaff Payment Options and ensure that Recurring Goodybag and Auto Top-up features are OFF (disabled), if not required Link: Giffgaff Payment Details. If one of those features is enabled, this may be the reason for the £ 20.00 payment.
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Gift gaff took £20 from my account and I did not authorise this please can you help me because I am not happy
Are you a giffgaff customer and this relates to your account @jeann14 ?
If so follow advice above and contact an agent.
If not, report the unauthorised transaction to your bank. It will deal with the matter. You will get nowhere trying to pursue this with giffgaff.
"Never attribute to malice that which is adequately explained by stupidity." - Hanlon's Razor