johnmanc1965 has a question about Ive bought a new phone. Put my old giffgaff sim in my new sams

[#1]

As above. New phone. Old giffgaff sim. Used daily since 2013. Now its asking me to register the sim. Why???

[#2]

@johnmanc1965
Hi is your sim working?
Can you call 43430?
Text the word NAME to 43430 to receive confirmation of your correct username

Alternatively
Click here to log out
Http://giffgaff.com/auth/logout

Click here
Http://giffgaff.com/dashboard
But this time in the first log in box put your number instead of a username
(password in the second box as usual)

You should arrive at your correct (active) account