Knowledge Base

jpatie01 has a question about the Samsung Galaxy A5 2017

Started by: jpatie01
On: 21/04/2018 | 11:36
Replies: 4

by: jpatie01
on: 21/04/2018 | 11:36
Can I keep my current phone number?
Message 1 of 5
by: bengalknights
on: 21/04/2018 | 11:38
Hello Yes you can simply port it in if you are on another network
Get a free giffgaff Sim
Message 2 of 5
by: saima03
on: 21/04/2018 | 11:40
Hi @jpatie01
Yes you can, Great news you wish to join the giffgaff network. To bring your number over you will need a PAC code from old provider. Once you have your PAC code follow this link to the transfer form, fill in the form with the PAC code and select the transfer date.

Also, if you haven't already you will be required to complete the SIM activation process before you can request to have a number transferred over to giffgaff. You can follow this guide for the steps on activating your new SIM.

If you want the number can be transferred over the next day The PAC code MUST be submitted before 15:00 (3 p.m.) on the day of your request. Please note this does not include weekends. Any requests made on Friday the earliest they are processed is on the Monday and any requests made on the weekend will be processed on Tuesday.

Time / Day of request Earliest transfer day

Between 15:01 on Friday and 15:00 on Monday - Tuesday
Between 15:01 on Monday and 15:00 on Tuesday - Wednesday
Between 15:01 on Tuesday and 15:00 on Wednesday - Thursday
Between 15:01 on Wednesday and 15:00 on Thursday - Friday
Between 15:01 on Thursday and 15:00 on Friday - Monday

As with SIM activation's & SIM Swap the number transfer process can take up to 24 hours to complete but usually 90% of transfers are completed before 3pm on the chosen transfer day.

For further details on keeping your mobile number check out this knowledge base link.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 3 of 5
by: jpatie01
on: 21/04/2018 | 12:13
I am already with o2 does that make a difference. Sorry I should have mentioned that in my first question.
Message 4 of 5
by: samueltaylor59
on: 21/04/2018 | 12:30


 Check out this link on completing the SIM activation process. 

When requesting your number to be transferred to giffgaff you will need to a PAC code from your old provider. 

Once you have your PAC code follow this link and fill in the number transfer form and select the date you wish to have the number transfer over to giffgaff. 

Message 5 of 5