Have you checked your Order History here in My payments to see if the payment went through?
if you can see the £10 payment , it may have been used or eaten by mobile data usage, apps updating use it very fast.........
if you are using your phone with airtime credit then it will get used very quickly... its better for you to buy a goodybag here.... SIM-only plans
I would also advise that you go to your settings/mobile data and turn off all the apps that have free access to your mobile data as this will be the reason why you've used so much airtime credit in such a short time..... i usually only leave my browser and email enabled, as most of these data hungry apps will eat away your credit..... sorry to hear this anyway.... if you need to ask further questions i will be here........
It wasn’t a goody bag I paid for £10 airtime
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