Knowledge Base
Community

kyleswaine has a question about Sim activate

Started by: kyleswaine
On: 01/04/2018 | 22:34
Replies: 3
Reply

by: kyleswaine
on: 01/04/2018 | 22:34
I activated my sim yesterday, it has been 24hrs and it still isn’t working. Do I have to buy a top up to enable it?
Message 1 of 4
by: sneaky007
on: 01/04/2018 | 22:35
Hi @kyleswaine

In order to complete the activation of the SIM card you will need to activate the SIM card with a £10 minimum top up or if you bought a £5 goodybag minimum directly using a credit/debit card or Paypal.

You can follow this https://community.giffgaff.com/t5/Getting-started/Activating-your-new-SIM/ta-p/3521635 guide on activating your new SIM.

Most of the SIM activations are processed within a few minutes(30), but it can take up to 24 hours in some situations. You can check if your SIM has been activated by logging in "My giffgaff" here http://www.giffgaff.com/dashboard . When the SIM is activated, your purchase will be displayed:

In the "Balance" box if you added credit to your balance
In the "Your goodybag" section if you bought a goodybag
When your SIM is active you'll also see giffgaff as your network provider.

I also suggest you turn your device off and on again periodically to see if that helps. If your SIM is not activated after 24 hours, then i suggest you contact a giffgaff so they can verify the status of your SIM activation. A giffgaff agent can be contacted by following this https://support2.giffgaff.com/app/ask/Getting-Started/Activating-my-SIM/form/ link , please note during busy times a giffgaff agent can take up to 24 hours to respond to your query.

A agent reply can be found in the "Messages From Agents" box that is located on your "My Giffgaff" page or follow this link https://giffgaff.com/support/questions to access it directly.
GET A FREE SIM WITH £5 AIRTIME CREDIT
Message 2 of 4
Highlighted
by: tmawillis
on: 01/04/2018 | 22:40
Minimum payment activation amount

If activating by topping up credit only, the minimum payment is £10.
If activating a SIM by the direct purchase of a goodybag / gigabag, the minimum payment is £5 (if you use a debit card/ credit card/ PayPal) or £10 if you are using a voucher.

https://community.giffgaff.com/t5/Getting-started/Activating-your-new-SIM/ta-p/3521635
Get a free giffgaff Sim
Message 3 of 4