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labs goody bags

Started by: twhiteside
On: 11/09/2010 | 16:27
Replies: 18
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by: twhiteside
on: 11/09/2010 | 16:27

Hi

 

I've got a £5 labs goody bag, my balance on the account is 0.  £5 is all I need for the month, so I don't want to put more on,  I can't make calls.  Can you tell me what I need to do please.

 

Thanks

 

Tim

Message 1 of 19
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by: darrenpainter
on: 11/09/2010 | 16:29
Best Answer

The Labs Goodybag doesn't come with any minutes or text allowance. When you buy the lab goodybag, it switches on the cheaper 2p calls/1p texts rates which it applies to your existing credit, rather than the usual 8p/4p rates. To use it you must have credit on your account.

Message 3 of 19
by: gawright
on: 11/09/2010 | 16:28 edited: 11/09/2010 | 16:29

You've spent £5 on the labs goodybag. That's the cost of buying it to get cheaper calls/texts. You need credit to pay for your calls at 2p/min and texts at 1p/min


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Message 2 of 19
by: darrenpainter
on: 11/09/2010 | 16:29
Best Answer

The Labs Goodybag doesn't come with any minutes or text allowance. When you buy the lab goodybag, it switches on the cheaper 2p calls/1p texts rates which it applies to your existing credit, rather than the usual 8p/4p rates. To use it you must have credit on your account.

Message 3 of 19
by: jack17938
on: 11/09/2010 | 16:30
As said, you are paying £5 for a low rate of calls.

You still need to pay the goodybag lab rate of 2ppm and 1p per text.
Message 4 of 19
by: king_jesus
on: 11/09/2010 | 16:33

mr gifffaff you need to tell 'us' this info as it is miss leading.............. you say £5 for 1p txt and 2p for calls , yet you fail to give straight talk on a further top up!!!

 

i feel this young person has been robbed and that you should grant her some credit due to your miss print!!

 

a concerned costomer!!!

Message 5 of 19
by: gawright
on: 11/09/2010 | 16:34
It seems pretty clear to me!

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Message 6 of 19
by: jack17938
on: 11/09/2010 | 16:36
To me it was very transparent.

You get what it says - £5 for cheaper calls/texts.
Message 7 of 19
by: king_jesus
on: 11/09/2010 | 16:37

give it too us straight ..............

 

giffgaff labs spend £5 with a top up off ...... will give you .........

 

.....get me???

Message 8 of 19
by: gawright
on: 11/09/2010 | 16:37 edited: 11/09/2010 | 16:39

I think you are confusing topups with buying goodybags.

 

If you only topup you pay 8p/min for calls and 4p/text. If you buy the labs goodybag it costs you £5 to buy it then you get cheaper calls and texts for 1 month


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Message 9 of 19
by: 3243kyle
on: 11/09/2010 | 16:38
you will need to top up as the £5 just lowers the calling and texting rates.
Message 10 of 19