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marcodc has a question about Why my 20 pounds goody bag has only 9 gb at 4g while in the cent offer had hit 20gb? That's extremely unfair!

Started by: marcodc
On: 13/07/2018 | 00:33
Replies: 8
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by: marcodc
on: 13/07/2018 | 00:33
Why my 20 pounds goody bag has only 9 gb at 4g while in the current offer has 20gb? That's extremely unfair!
Message 1 of 9
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by: janiek2311
on: 13/07/2018 | 00:46 edited: 13/07/2018 | 09:50

You’re telling me. Lol
Yeah it’s always on- but not at the highest speed. Once you use that 9gig up that’s it , you are then moved to a lower speed. 

Also just make a bit of this as well - if giff gaff deem you are using too much data or using it too fast they will send you a warning to slow down your useage. 

Now I’ve read on other threads here in the community that this initial ban is for three months. When they banned my teenage son they never said it was three months so it just sounded like it was forever. So I can’t comment how long it’s for because he went with another provider, but as. I say I’ve read it on here, and more than once. Repeat offend after that three month ban and it’s a permanent one.

 

Check this out - https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-the-25-Always-On-goodybag/ta-p/17070641

 

**post edited by an educator**

Message 2 of 9
by: i_like_pokemon
on: 13/07/2018 | 06:19
@marcodc
If your £20 goodybag was purchased before 11th of July.It would have the old always on allowance. New £20 goodybag = 20GB data, unlimited calls and texts but no always on and need to be purchased after 11/7.
Message 3 of 9
by: marcodc
on: 13/07/2018 | 19:50
thanks for your answer but @giffgaff this is really bad and unfair!
Message 4 of 9
by: tazzy19
on: 13/07/2018 | 19:53

marcodc wrote:

thanks for your answer but @giffgaff this is really bad and unfair!

@marcodc

Life is unfair!

The announcement of the changes was made 6 weeks ago.

You could have simply waited then bought the goodybag on 11th July.

Message 5 of 9
by: nigelbrooks
on: 13/07/2018 | 19:53

@marcodc

 

What's unfair?

 

The goodybags changed on 11th July and the changes were signalled to everyone, without exception, on the 'old' £20 goodybag well in advance.

 

You could have delayed your purchase, you didn't, you got the old 9GB version. Your next £20 goodybag will have 20GB.

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Message 6 of 9
by: marcodc
on: 14/07/2018 | 00:13

People shouldn't need to strategically think in order to take advantage of the offer. i believe a good policy would automatically apply it to ecustomers within a specific date range (regardless is they renewed 3/4/5 days before the start of the new offer). Simple. This is customer care.

Message 7 of 9
by: pwei94
on: 14/07/2018 | 07:28
Those are the terms that giffgaff offer. You can either accept them or leave! If i go and buy something in Tesco and they put the price down the next day i would not expect a refund
Message 8 of 9
by: nick74
on: 14/07/2018 | 11:39
@marcodc

What exactly is Giffgaff supposed to do here? The new Goodybag allowances started on the 11th, but you are suggesting that people who bought a Goodybag perhaps 4 days before that date should be given the new allowances too? How would that work? What about people who bought Goodybags 5, 6, 7 days etc before then? Giffgaff have to draw the line somewhere and it's the 11th July. It's not as if they didn't give plenty of notice.
Message 9 of 9