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maryamzadeh has a question about I've bought a goody bag but have been charged twice by my PayPal , how do I get refund??

Started by: maryamzadeh
On: 07/07/2018 | 01:51
Replies: 2
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by: maryamzadeh
on: 07/07/2018 | 01:51
I've bought a goody bag but have been charged twice through my PayPal , how do I get refund??
Message 1 of 3
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by: cazaline71
on: 07/07/2018 | 01:55

Hey there @maryamzadeh

 

Sorry to hear that you're having issues!

 

Unfortunately, we as community members, cannot access any of your account information. But don't worry as you can contact giffgaff easily by going to the following link and describing your problem: https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-Paypal-paym...

 

giffgaff will then respond to you within 24 hours (tomorrow sometime) and will have a solution for you Smiley Happy

 

Hope this helps and hope you've an amazing day!

 

Cheers

No trees were destroyed in the sending of this message, however, a significant number of electrons were terribly inconvenienced.
Message 2 of 3
by: cazaline71
on: 07/07/2018 | 01:55

Hey there @maryamzadeh

 

Sorry to hear that you're having issues!

 

Unfortunately, we as community members, cannot access any of your account information. But don't worry as you can contact giffgaff easily by going to the following link and describing your problem: https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-Paypal-paym...

 

giffgaff will then respond to you within 24 hours (tomorrow sometime) and will have a solution for you Smiley Happy

 

Hope this helps and hope you've an amazing day!

 

Cheers

No trees were destroyed in the sending of this message, however, a significant number of electrons were terribly inconvenienced.
Message 2 of 3
by: sammy103
on: 08/07/2018 | 12:47

 

Hi there, @maryamzadeh

If you have been charged twice for a goodybag the second one will be queued and will go live as soon as the current one expires.

 

To cancel your queued goodybag between the moment of your purchase and 24 hours before the expiry of the active goodybag, simply follow this https://giffgaff.com/profile/payment-details link to your payment details page .

 

And under next goodybag, you will find a button to cancel your next goodybag(see image). Clicking on this button will allow you to cancel your queued goodybag.

 

Your payment will be refunded back to original method you used to queue the goodybag e.g credit/debit card.


If you have any issues cancelling the queued goodybag please contact a giffgaff agent.

 
please beware a giffgaff agent can take up to 24 hours to reply to your query.
Agent replies can be found “Messages From Agents" box located under your "My Giffgaff" page, or can be accessed by following this link https://giffgaff.com/support/questions
 

 

giffgaff cancel next goody.png

 

 

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 3 of 3