Knowledge Base

meleviejay has a question about I have topped up so have ten pounds showing, but meant to get new goody bag early, what have I done lol?

Started by: meleviejay
On: 05/04/2018 | 14:10
Replies: 3

by: meleviejay
on: 05/04/2018 | 14:10
Topped up ten pounds but thought I was getting a new goody bag early, wot do I do now, can someone help lol
Message 1 of 4
by: saul_goodman
on: 05/04/2018 | 14:11
Hi @meleviejay
Airtime credit and goodybags are two different things. Adding airtime credit e.g voucher does not apply the goodybag automatically. The goodybag can be bought:

1) Direct using a credit/debit or Paypal

2) Exchanging airtime credit(voucher) by following the steps below

1. Login ->
2. Go to the "Top-up" section of the website
3. Select the goodybag/gigabag you wish to buy and then click “select button”.
4. Your goodybag/gigabag appears in your basket. Click "Select" next to "I only need a goodybag"
5. Click "Continue" without ticking the box to recur your goodybag
6. Click "Exchange airtime credit"

Or you can dial 43430 free from your phone , select option 2 and follow the instructions to exchange the airtime credit for a goodybag.

To start a new goodybag early you have less than 50 minutes or 50MB left on your current live bundle.

To start a goodybag early please follow this video demo or you can follow the steps below -

1. Log in and go to My giffgaff here
2. If you have less than 50 minutes or 50MB left in your goodybag, a message will appear under "My goodybags"
3. If you are recurring your goodybag, you can decide to recur your next goodybag right now,
4. If you have a queued goodybag, you can decide to start your queued goodybag right now,
5. If you have no recurring or queued goodybag, you can select a new goodybag to start right now.
6. When you purchase a goodybag early, it erases your current goodybag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now.
7. When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed.
8. Your new goodybag is active and is visible in
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Message 2 of 4
by: clikasarus
on: 05/04/2018 | 14:26
@meleviejay Hi welcome to giffgaff and the community

Once you top up you then need to buy a goodybag

To buy a goodybag or a gigabag, just follow these instructions

1. Log in to

2. Go to the Buy a goodybag section

3. Select either a goodybag or gigabag

4. Click "SELECT" on the item that you want to add to your account.

(If you wish to add more airtime credit at the same time, click Select against the amount you wish to add). If you do not require more airtime credit now,
review your basket and click on I only need a goodybag.

5. Click on Confirm order
also here is a guide to assist

Hope this has been helpful for 👍🏻
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Message 3 of 4
by: djbonner07
on: 05/04/2018 | 14:27
@meleviejay >>>

( By Phone / Mobile )
Dial 43430 then Select Option 2 to buy a Goodybag from your Credit and choose the goodybag you can afford / wanted.

Or Online (explorer etc)

How To Exchange Your Credit/Airtime/Voucher To A Goodybag/Gigabag

⬜Step 1, Go to > My Giffgaff

⬜Step 2, Press > Top up

⬜Step 3, Press > Select on the goodybags /gigabag icon

⬜Step 4, Press > Select on the goodybag / gigabag you want

⬜Step 5, On the next page, press > Continue

⬜Step 6, Then press > Exchange Airtime Credit OR To pay by debit card put your details and security code in "ONLY WHEN ASKED AT THE CHECKOUT"


• Next •

⬜Review your basket and click on 'Continue' then click on 'Confirm Order'

Picture Guide if you struggle at all - ➜
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Message 4 of 4