Knowledge Base
Community

melita1993 has a question about How can I get my PAK number

Started by: melita1993
On: 28/03/2018 | 18:20
Replies: 3
Reply

by: melita1993
on: 28/03/2018 | 18:20
Hi I report my SIM and phone as lost. As I changed my network to a vodafone and I want to keep my old number would you be available to send me my pac code so I can give it to vodadofone?
Message 1 of 4
by: willscarlett
on: 28/03/2018 | 18:22
Hi there, sorry to see you leave giffgaff. To get a PAC code please dial from your mobile is 43431 or via the link http://giffgaff.com/help/pac-code-request
Get a free giffgaff Sim
Message 2 of 4
by: sloz
on: 28/03/2018 | 18:24 edited: 28/03/2018 | 18:25

@melita1993
Hi, you would first need to activate the replacement sim on your account

When did you report your sim lost?
If the sim hasn't arrived after 5 days, contact an agent to send you another replacement sim

Check that your address is correct here
https://giffgaff.com/profile/details

Log in /click here to ask an agent
https://support2.giffgaff.com/app/ask/SIM-and-number/Replacement-SIM-not-received/form/

(if you see a not allowed to access this page message log out first Http://giffgaff.com/auth/logout)

In the first box, give the address you want the sim posted to

In the second box explain that your replacement sim hasn't arrived and ask for another replacement sim to be sent out

Get a free giffgaff Sim
Message 3 of 4
Highlighted
by: margaretcoulson
on: 28/03/2018 | 18:29

Hi there @melita1993

 

If you have reported your phone/Sim as lost to Giffgaff, you would need to active the replacement Sim giffgaff send you, then (once activation has been completed in full, can take up to 24 hours) you can request your PAC to leave giffgaff and take your number over to Vodafone.  To obtain your PAC from Giffgaff, please dial 43431 from the phone that your Giffgaff SIM card is inserted in and follow the verbal instructions. Giffgaff also have a facility to request a PAC online if that is more convenient for you http://giffgaff.com/help/pac-code-request

 

You will be sent your Giffgaff PAC via a text within 2 hours between the hours of 8.00 am and 4.00 pm Monday to Friday.

 

BEFORE YOU LEAVE GIFFGAFF:  Please take a look at your Giffgaff Payment Details and make sure that Recurring Goodybag and Auto Top-up features are switched OFF (disabled). This would prevent future automatic repurchases.  Thank you.

 

Sorry to see you leave Giffgaff, but, I wish you all the very best with your move over to Vodafone.

 

Mags Smiley Happy

 

Get a free giffgaff Sim
Message 4 of 4