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melita1993 has a question about I lost my phone and my phone number

Started by: melita1993
On: 28/03/2018 | 17:38
Replies: 2
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by: melita1993
on: 28/03/2018 | 17:38
I lost my phone and my giff gaff number in it. I bought my phone in the Carphone warehouse and I was paying an insurance for it. So they asked me to contact my network so they can put my number on the black list.
Message 1 of 3
by: nigelbrooks
on: 28/03/2018 | 17:39

@melita1993

 

Three stages to this

Stage 1  REPORTING

If not already done, report it lost here: https://giffgaff.com/support/lost


giffgaff will

Block the phone.
Suspend the account to prevent fraudulent use
Cancel the SIM and send out a replacement with the old number and any credit at the time of your report pre-loaded.

ONLY THIS REPLACEMENT WILL REACTIVATE YOUR ACCOUNT

PLEASE NOTE THAT BLOCKING A PHONE WILL MEAN THAT YOU LOSE ANY CAPABILITY TO 'TRACK' IT VIA GOOGLE (ANDROID PHONES) OR iCLOUD (iPhones).

 
Stage 2  INSURANCE
Secondly, if you have insurance, please call your insurance company and get a claim number and a contact e-mail address.


Then go to: https://support2.giffgaff.com/app/ask/Phones/Finding-proof-of-usage/form/


In the further information box write 'please provide my IMEI and confirmation of blocking to the insurers'. giffgaff will send this direct to your insurers. They will not send it to you as the insurers ask for this to be sent directly to them to reduce fraudulent claims.
giffgaff will however send you a copy of the IMEI if you need it for a Lost Property 'proof of ownership' as example.
 
Stage 3 LOSS DATABASE

I would also suggest that you register your phone on the Immobilise website and then report it as lost.
https://www.immobilise.com/
It's a national database and totally free of charge.
You can use the website to report the loss or theft of your phone. The police can also use this database to return it to you if it is later recovered.
Hope this helps.

Get a free giffgaff Sim
I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 2 of 3
Highlighted
by: melita1993
on: 28/03/2018 | 17:47
I only need to block my number. Nothing else
Message 3 of 3