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minutes unlimited

Started by: noorf4itma123
On: 26/02/2018 | 12:31
Replies: 13
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by: noorf4itma123
on: 26/02/2018 | 13:01
it just keeps telling me that my giffgaff balance is £0.00
Message 11 of 14
by: figment_uk
on: 26/02/2018 | 13:04 edited: 26/02/2018 | 13:05

Have you tried calling all four of the numbers posted above? 

 

If you only bought a goodybag, your balance will be £0.00.     Goodybags and [airtime] balance are different things.

 

Please dial 43430, option 2.  Listen to the message, then answer these questions:

  1. What value goodybag is mentioned?
  2. What is the expiry date?
  3. How many minutes are remaining?
I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 12 of 14
by: noorf4itma123
on: 26/02/2018 | 15:24
i have done this its giffgaff balance is £0.00 it’s a £10 goodybag it expires on 21st march and says it has unlimited minutes
Message 13 of 14
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by: figment_uk
on: 26/02/2018 | 15:26 edited: 26/02/2018 | 15:27

Could you please test dial the 4 numbers I've given you, and tell me exactly what happens for each number and dial 43430 and get the information I requested.

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 14 of 14