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Started by: noorf4itma123
On: 26/02/2018 | 12:31
Replies: 13
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by: noorf4itma123
on: 26/02/2018 | 12:31

i have a £10 goodybag and it says i have unlimited minutes but when i try to ring someone that is not on giffgaff it say i don’t have enough minutes to ring

Message 1 of 14
by: danhamman
on: 26/02/2018 | 12:32

Is it a standard UK mobile or landline?

 

@noorf4itma123

.:.
Message 2 of 14
by: figment_uk
on: 26/02/2018 | 12:35

What are the first 6 digits of the number you're trying to call?

Are you in the UK?

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 3 of 14
by: noorf4itma123
on: 26/02/2018 | 12:41

E2224912-48F2-4446-ADAD-1C410487C020.jpegthis is what my gg looks like

 

 

Message 5 of 14
by: figment_uk
on: 26/02/2018 | 12:44

noorf4itma123 wrote:

yes

That answers one of my questions.  Please answer the other:

 

What are the first 6 digits of the number you're trying to call?

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 6 of 14
by: noorf4itma123
on: 26/02/2018 | 12:46
it is 078118... it is a uk number i live in uk but when i try to ring it say i don’t have enough credits
Message 7 of 14
by: noorf4itma123
on: 26/02/2018 | 12:55

A69736F2-79DE-4586-AFBD-BE85623AD4D7.pngthis what shows

 

Message 8 of 14
by: jankirai
on: 26/02/2018 | 12:57
hi,

the goodybag calls are only eligible to uk numbers and that too not being a premium number i.e. 0844
Get a free giffgaff Sim
Message 9 of 14
by: figment_uk
on: 26/02/2018 | 12:58

@noorf4itma123

 

Restart your phone and try again.   If it fails, please test dial each of these numbers and say what happens in each case:

 

  1. 443
  2. 43430
  3. 0800 33 2000
  4. 0333 5432 111 
I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 10 of 14