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mobile data not working help needed!

Started by: danipun
On: 17/07/2012 | 17:40
Replies: 6
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by: danipun
on: 17/07/2012 | 17:40
My mobile data is not working since yesterday night.
My goodybag with unlimited web is still active.. But still it isnot working..
Im using xperia play.
Thanks for helping.
Message 1 of 7
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by: paultheball
on: 17/07/2012 | 17:42
Try this dani,
Android: go to Settings Menu;
>Wireless and Networks,
>Mobile Networks,
>Network operators,
search for networks,
a list of networks will soon be displayed.
Select any network that is NOT giffgaff or 02,
(choose Orange/Vodafone etc).
You will see "No Network Service" on the screen.
Now go back and select giffgaff or 02 and
allow the selection back to Automatic.

Get a free giffgaff Sim
Message 5 of 7
by: ksb1936
on: 17/07/2012 | 17:40

try re-entering your settings

Get a free giffgaff Sim
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Message 2 of 7
by: bengalknights
on: 17/07/2012 | 17:41
Try a manual roam or reinstalling giffgaff apn app from market
Get a free giffgaff Sim
Message 3 of 7
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by: badgerhud
on: 17/07/2012 | 17:41
Try removing SIM and battery for a minute to force reset
I Hope My Post Helps Smiley Happy - To Order a SIM With £5 FREE Credit Click Below...

Message 4 of 7
by: paultheball
on: 17/07/2012 | 17:42
Try this dani,
Android: go to Settings Menu;
>Wireless and Networks,
>Mobile Networks,
>Network operators,
search for networks,
a list of networks will soon be displayed.
Select any network that is NOT giffgaff or 02,
(choose Orange/Vodafone etc).
You will see "No Network Service" on the screen.
Now go back and select giffgaff or 02 and
allow the selection back to Automatic.

Get a free giffgaff Sim
Message 5 of 7
by: benjohnmiller
on: 17/07/2012 | 17:44

Assuming you are not subject to a data bar (see your incoming messages from agents on your giffgaff account homepage) and your goodybag is live, as you mentioned:

 

1. Check if the issue only happens in one location:

 

Please verify whether the issue happens in just one location or not. If it does only happen in one location then please see point 3. If it happens everywhere you go then please see point 2.

 

This link will tell you where your nearest mobile phone masts are:

 

http://www.sitefinder.ofcom.org.uk/search

 

2. Test your SIM in another phone

 

If an issue is happening everywhere then it will almost certainly be caused by the phone or SIM card. The best way to check this is by testing the SIM in another phone. If the issue follows the SIM card, then you'll be able to pick up a new one from giffgaff here:

 

http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/My-SIM-is-faulty-not-working-I-los...

 

if it turns out to be your phone, perhaps there is something wrong with it you could Google or worse case, try a factory reset (be careful with this as you may lose data!)

 

3. Check your coverage

 

http://www.o2.co.uk/coveragechecker

 

and the state of the network:

 

http://status.o2.co.uk/

 

If your coverage should be good, then please see point 4.

 

4. Check the giffgaff service updates:

 

http://community.giffgaff.com/t5/Service-Updates-Notice-board/bd-p/Notice_board

 

failing all that (and always a good idea)

 

5. Check for existing threads

 

Have a gander at other threads on the board to see if anyone else is experiencing the same issue.

 

Hope you're back up and running properly soon!

 

Ben

"All you can take with you is that which you've given away"

Message 6 of 7